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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We didn’t like this location the building was old and needs some attention The room I booked was no longer available, so they upgraded the room to a suit at the same price. We got the room the air was on low so the room was very hot, the refrigerator was not plugged and smelled. The bed was very uncomfortable and the room never cooled down. What little sleep I got from all the doors slamming all night. The free breakfast was terrible we got there late but food wasn’t replenish and the dining room was dirty. There was eggs on... read more
Business response:
Hi Rita, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our guest... read more
mai più. sconsiglio di mantenerlo su Booking. quasi tutto. personale maleducato, al nostro arrivo nemmeno un saluto. non sapeva nemmeno riconoscere un passaporto e sosteneva mi chiamassi con un altro nome. letti abbastanza buoni
Business response:
Dear Guest, Thank you for sharing your valuable feedback! However, we apologize for the inconvenience faced by you regarding these issues. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
DO NOT EVER STAY IN THIS HOTEL. The infestation of flying ants in the room. No, and I mean absolutely no housekeeping during the three day stay. Even after asking the reception multiple occasions for the room to be cleaned, fresh towels and toilet paper nothing ever happened. The only excuse given was that they were short staffed. The location. It is the ONLY good thing about this hotel!
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
The staff was very helpful. Room wasn’t clean. Had to change sheets and clean bathroom as soon as we arrived. Place is not in best condition. Big water stain on bathroom ceiling, sink stopped up and just worn out It was ok. Waffle was really bad but other items were ok.
Business response:
Hi Terry, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Fair stay, probably won’t stay there again but worked for one night Our bed sheets were dirty when we got into the room, they changed them no problem. The shower had mold growing in the corners and just outside the shower. The property was easy to navigate
Business response:
Hi Jonelle, We love hearing back from you about your recent stay with us. We are delighted to know that you liked our location. Please accept our apologies for the issue you faced. We have noted your feedback regarding the cleanliness issue and sent it to our housekeeping team for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
もう泊まらない 壁が薄すぎる エレベーターが滞在中ずっと壊れてて、3階の部屋まで１日に何回も往復するのが大変だった ロケーション
Business response:
Hi Shoko, On behalf of our entire staff, we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations.
Fair
Very Poor The fact that they kept my money and did not return any of it and they are acting like they don't see the transaction at all..
Business response:
Hi Danny, We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.
we were very disappointed. not well kept. hotel cleanliness could have been better. elevator was out, and efforts to fix the issue didn’t exist.
Business response:
Hi Rosendo, On behalf of our entire staff, we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.