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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
There are really no words o sun it up… it was not worth almost $300 for 2 days… Yhey get zero to 1 star from me! The roaches in my room, the smell, I requested my room to be cleaned and it never got cleaned, the stains on the sheets and comforters…. it was horrible!!! I asked the manager to give me a call today when she got in and no call! that it was close to Walmart and food places!
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Unsatisfactory Visit The door to my room was open when I got there. The room had not been cleaned. The toilet was dirty, and the surfaces in the room were disgusting. The bed felt like a boxspring and the desk chair was broken. I did not sleep in the room either night that I had booked. I need a hotel room in this area once a month for work and I will not be returning to this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. However, We apologize for the inconvenience faced regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Bad property old and in need of repair. will not stay here again. arrived at 2:35 for 3 pm check in. check in prior to 2:45 was a $30 early check in fee I don’t think so. will find a more accommodating hotel in future
Business response:
Dear Guest, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you while check-in. and other issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
The worst place ever don't book here ever. !!!! HAD to call a supervisor. Our stay was horrible. Room was not clean and had crumbs or who knows what in the bed. Its the worst stay we have had anywhereOf the staff either had a neck problem or they couldn't even print a receiptWent through Booking.com l.q. didn't even know about it. The beds were like a cardboard box. Everyone Lobby was clean thats about it
Business response:
Dear Guest, Thank you for sharing your valuable feedback and liked our lobby, However, we apologise for the inconvenience faced by you regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Dirty, Dusty, Small and Dark rooms. Terrible smell The room was dusty and dirty. The bed had hair under the sheets not sure if it was pet hair or human hair or both to be honest. The hallway on the 2nd floor where I was told no animals are allowed smelled HORRIBLE. The smell was so strong of pet urine my son had to put his shirt over his nose. It was terrible. I usually only leave a review if it was great but I have to let ppl know. I do not recommend this hotel to anyone. If I could have gotten a refund and found somewhere ... read more
Business response:
Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
very poorly managed. thankfully I was able to cancel 4 other nights I had resevered and moved to another location. would poorly managed nothing
Business response:
Hi Kelly, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
I was unpleasantly surprised by my experience given the high reviews. The parking lot is tiny. Only 1 way in and out. I cannot imagine attempting to get my truck and car trailer in the lot. The overall cleanliness was poor. Sheets. Carpet. Bathroom. I did not anyone from the cleaning staff during my stay. The location is excellent being situated close to highways.
Business response:
Hi Scott, Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, we apologize for the inconvenience faced by you regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
A Monetary Nightmare! The main issue we had this time was that we were double charged for our stay. The management would not admit it was their mistake and we had to go through our bank to get the second set of charges dropped. What happened was that when I first checked in they gave me a receipt to sign and initial certain policies such as non-smoking and pet policy. I noticed the clerk had not charged me for the pet deposit and I brought it to her attention. Instead of simply charging me the cost of the pet deposit, she ra... read more
Business response:
Hi David, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We will investigate your feedback with our team to take corrective measures for your future visits. We hope you will choose us again in the future.
I will never stay here again I asked for extra day and I was told it was already taken care of they even gave me a new k elevators not working floor very dirty and sticky! access to highway and stores
Business response:
Dear Guest, Thanks for staying with us and for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.