This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Gross and dirty Room and hotel was dirty and old, black mold in our shower, so much was breaking down and the breakfast was the grossest breakfast I've ever had Staff was super nice
Business response:
Hi Ariel, Thank you for sharing your feedback. We are glad to know that you liked our friendly staff. However, we apologize for the inconvenience faced by you regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Pretty bad. Room was dirty; understaffed meant they had no way to fix. Staff itself was nice but overwhelmed. Staff tried their best and some deserve raises.
Business response:
Hi Steve, Thank you for sharing your feedback. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
Bad Upon my check in everything went well, Until I went to the 3rd floor and disfected my room myself . I went to lay down to take a nap . I'm woken by a barking dog , kids running up and down the hall way . I called the front desk twice no answer. I called again then upon a female voice talked so fast that "she was helping other guests to check in . I understand that, I waited and waited on the phone . I went down stairs to the desk and asked if , I could get another room and explain what was going on . I totally understand... read more
Business response:
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
quick and uncomfortable check in took forever. they were training a person.. 5 different families were waiting to check in.. I feel like he could just watched until they were caught up, the bed was so hard and kids ran up and down the hallway all night. it was nice
Business response:
Hello, Thank you for choosing us for your recent stay. We are glad you liked our room. However, we apologize for the issue you had during check-in. Your feedback has been forwarded to the team for improvement. We will take the necessary steps to improve the staying experience and ensure that your next stay at our hotel will be a memorable one.
not great add to call for service I still haven’t got my deposit back. I cleaned my own room staff was very rude especially the manager. my dog is a service dog I still paid 400$ in pet fees. cause they didn’t believe me. I have my paperwork to show for ptsd pet friendly
Business response:
Hi Peyton, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.
Tolerable for one night Cleaner, quieter, towels were worn and rough.
Business response:
Hello, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
very unsatisfied Worst bed ever. Hard as a rock. Ordered a room with couch and no coach so I was forced to pay an extra $10 for an uncomfortable roll away bed. There was water all over the floors in the hallway and people almost slipped. It took almost 2 hours for it to be mopped up.
Business response:
Hi Lisa, We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
It was ok Offer more Need hot food
Business response:
Hi Bonita, We hope everything was in order and that you had easy access to your essentials. We regret that the breakfast menu was not up to your preference. It was a pleasure to host you, and we look forward to having you back many more times in the future
Ugh People were super loud, one employee was walking around with his shirt off, our checkout was supposed to be at 12 and we were being harassed at 11:30 to leave Sleeping
Business response:
Hi Brooklyn, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. Please know that our check-out time is 11 am. Hope to serve you again in the future.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.