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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Absolutely terrible Place was disgusting, food wrappers not cleaned up, shower was nasty there was hair all over the bathroom. Just sorry excuse for a room Locations great and lady at the desk was very polite
Business response:
Hi Brad, Thank you for sharing your feedback. We are glad to know that you liked our convenient location and friendly staff. However, we apologize for the inconvenience faced by you regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
I just wish my room was as nice as the hotel that I paid for. I didn’t like that we paid a lot of money for what was one of the best rooms in the hotel and then the sink in my bathroom has a slow drain, my shower sprouted water from not only the shower head but the spicket so the shower pressure was low, the air conditioner in the bedroom didn’t work. I called the front desk a couple hours after check in to have them send someone the next day and that person never showed up. I took videos of my bathroom because I was just so... read more
Business response:
Dear Guest, Glad to know that you were pleased with the friendly staff, delicious breakfast, and convenient location. However, we apologize for the inconvenience you faced . Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Bad The room smelled if smoke and chemicals. I had to have windows wide open the entire time.. The staff were great
Business response:
Hi Michael, Glad you liked our friendly staff . However, we apologize for the inconvenience faced by you regarding windows and the smoke smell. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.
Poor
I wouldn't stay there again. My bathroom had bugs. I told the staff 2 days in a row and had a picture of the bug. no compensation was made, just some excuse about homeless people that come in and bring in the bugs, which is curious since we were on the 3rd floor. Cleanliness was so so. no vent in the bathroom. coffee in the thermose was cold all three days and they kept using the same thermos instead of tossing it and replacing it with one that kept the coffee cold. the lobby entrance looked nice but the rooms were old. Remo... read more
Business response:
Hi Theresa, We are happy that you liked our friendly staff. We are sorry to hear about the inconvenience caused by the bugs and cleanliness issues. It is saddening for us that we are not meeting your expectations. Please note that your concerns have been passed on to the concerned teams. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Bad Very noisy
Business response:
Hi Brenda, My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. I assure you that we will take appropriate measures to make our hotel room sound insulated. I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
Horrible I won’t be back ?? There was a lot of activity going on the fact that dogs are allowed. The bed don’t have a fitted sheet. the lamp shade is broke. Nothing
Fair Well if you like asking repeatedly to get your room cleaned even though we only asked 2 times the 2 weeks we were there. It never got cleaned. Also if you like the smell of marijuana coming from other rooms and smeeling it the minute you get off the elevator then hey this hotel is for you. And the night auditor is too busy to help you because she is always with her boyfriend and when she does help you, she is rude.
Business response:
Hi Andrea, We are sorry to learn of your experience in a negative manner. We strive to ensure all our guests have a pleasant and positive experience during their stay. I apologize if you did not feel that our housekeeping met your own standards of cleanliness. We also apologize for the rude behavior of the staff member. We investigate your feedback and take the required measures. Thank you for your patience.
Horrible I won’t be back ?? There was a lot of activity going on the fact that dogs are allowed. The bed don’t have a fitted sheet. the lamp shade is broke. Nothing
Business response:
Hi Amanda, Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.