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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
unsatisfactory unkept location
Business response:
Hello, Thank you so much for your kind review. We are ecstatic to hear that you liked our convenient location. However, I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
Hetal Patel is aware of how I was treated.
Business response:
Hi Belinda, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
Fair I had originally booked two nights at the hotel. When we got the schedule for the event we were attending I saw I only needed one night. So I called to cancel my Friday night reservation and keep Saturday. Upon checking my reservation 2 hours later I noticed the girl canceled the wrong night. When I called back I was told the hotel was now fully booked for the Saturday night and there was nothing they could do. So I had to go online and rebook through a third party and ended up paying $100 more for the room than my orig... read more
Business response:
Hi Laura, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.
Disappointing
Fair
Fair AC working. AC unit would not stay on and temperature was hard to sleep. Told front desk, they said it was out of their control.
Business response:
Hi Eric, Thank you for taking the time to share your feedback. We regret that you had an unpleasant experience due to air conditioner. We apologize for the maintenance issues that impacted your overall experience. We have shared your concerns with the appropriate team to ensure we are more diligent in our efforts moving forward. Hope to serve you better next time.
Pleasant They hot water went out then lost all water pressure from 5 -9:30 pm the front desk could not provide any info and was very rude and would not consider any type of compensation. I have stayed at this hotel 4 times since January 10th and this was the first time I have had any issues Everything but the issue below
Business response:
Hi Jeremy, Thanks for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
Pleasant The cleaning staff knocked at the door before the 11:00 check out time even with a do not disturb sign on the door. Then I got a call at 11:00 a.m. pronto asking if I was staying another night. I think it was extremely rude, sometimes things are out of your control and I am sure there was another room to be cleaned :( Room was okay.
Business response:
Hi Lishia, Thank you for your positive feedback. We appreciate your business! I am very happy to hear that you liked our room. However, we regret the inconvenience you had. We apologize for the inappropriate behavior shown by our staff. Please know our check-out time is 11 am. The staff was just doing their duty. We hope you will give us another chance to exceed your expectations in the future.
Disappointing I have no problem with animals, but when they are barking from 4am until 11am is not a good experience. Also the fact that they did nothing about the marijuana smoking going on that traveled into every room on the floor I'm sure. You could smell it from the elevator.
Business response:
Hi Andrea, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.