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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
I was moved from one room due to the shower being dirty it looked like throw up residue. the next room was dirty as well the rooms were dirty the headboard to the bed completely fell off in the middle of the night the screws completely gave way. the staff was friendly
Business response:
Hi Shalaka, Glad you liked our friendly staff and location. Please accept our apologies for the issue you faced. We have also noted your feedback regarding the cleanliness issue and sent it to the concerned teams for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
Disappointing
Poor I had trouble getting in my room each time
Business response:
Hi Kelvin, We appreciate your review of our property - your feedback inspires us to do better and makes us strive to give the best service. We will look into the issue you mentioned - sorry for the inconvenience. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
Bad
Very disappointed in our stay. Not what we expect from La Quinta. We WILL NOT BE BACK! 1. Maintenance truck parked under the porte-cochere partially blocking the drive through. 2. Was not allowed to check in at 2:00 pm. 3. Garbage taken out the main entry and parked right outside the front door before taking to the dumpster. 4. A card key was left sitting on the outside door to the inside corridor that allowed ANYONE the ability to walk in. 5. Roaches in the room. 6. Hot and Cold water hooked up backwards on the bathroom sin... read more
Business response:
Hi Gregory, Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
It was very disappointing as we always seek Wyndham properties to stay in when traveling. When we pulled back the covers of our bed in Room 125 on our first night, we discovered that there were several spots on the bottom sheet. Two were obviously feces! We reported this to the desk clerk who came to look at it and take pictures. She offered to transfer us to another room, but we were unpacked, settled in and tired, so instead took a fresh bottom sheet to put on the bed ourselves. Desk Clerk assured us that she had called th... read more
Business response:
Hi Douglas, Thank you for the feedback and for your patience. We are glad you liked our convenient location and breakfast. However, we are sorry to hear that you were unhappy with the cleanliness of our property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future and have raised this issue with the management. I hope that if your travels bring you back to the area that you will consider staying with us again.
Not happy with price. Quality of room vs. what I paid, did not match. Room was decent and met needs. But bathrooms need work. Updated showers/tubs should help. Also clean shower curtains. Room was decent.
Business response:
Hi Melina, We love hearing back from you about your recent stay with us. We are pleased to read that you liked our clean rooms. We have also noted your feedback on areas of improvement, we appreciate your pointing that out - it gives us a better perspective of our property. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
the room was nice and cozy but the service was horrible the young girl at the desk was so unprofessional and rude bad service bad attitude just no customer service skills at all worst service I ever had at a La Quinta inn as far as being charge twice the 50$ for no reason lucky I had the funds if not it would of created a overdraft fee that they would of not been accounted for.. the property is nice lovely has a amazing lobby the breakfast was neutral and parking was good too
Business response:
Hello, Thank you for sharing your review. We apologize for the inappropriate behavior shown by our staff. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action. Please call the property for a resolution regarding the billing. Hope to serve you better next time
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.