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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Thanks but no thanks They didn’t have double beds I paid for - son had to sleep in filthy fold out that had fries and DQ spoons - very uncomfortable for him. Too many dirty things to mention. Also If you are trying to avoid Covid you would almost be the only one there doing so. Nobody from Staff to patrons were wearing masks. I chose the best looking option from the list and paid a premium rate. We were disappointed. The check in person was friendly.
Business response:
Hello, Thank you for your review. Please accept our sincerest apologies for the issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations. Rest assured that We have shared your feedback with the team for immediate improvement. We sincerely hope to provide you with a better lodging experience in the future.
Fair It was very noisy hard to sleep shower door was messed up. My door cards dident work at first Beds and pillows was soft
Business response:
Hi Jeromy, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for the inconvenience you faced. We will surely forward your feedback to our team for the improvement. Hope to serve better next time!
Fair
When I called back to speak with the mgr on Tuesday I got the run around and some employee named Ric The lobby floors were dirty, lobby rug was not vacuumed the whole time we were there, elevator was dirty, had to have keys scanned 4 different time to get in the room. They were having a huge loud music filled party in the conference room that you could here outside. People were in and out constantly from the party and not 1 person from party or employee of the hotel had on mask. When I asked about the mask the employee said ... read more
Business response:
Ms Tina, Thank you for your review! We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guest experience.
Rude staff poor management Rude staff no face mask protocol for staff like advertised. Trouble with extending stay at front desk and had to call reservation desk. Then front desk argued about reservations and was very rude will never stay there again at any other properties Cold air
Could’ve been worse I guess Checked in our room, sheets were dirty, floor was super sticky in bathroom and room, with black hair everywhere The coffee
Business response:
Hello, Guest feedback is appreciated, as it's the best way for us to understand how we can improve our accommodations. Maintaining a high standard of cleanliness is what our staff is known for, and we are disheartened to hear your unusual situation. Rest assured we have shared your feedback with our team to amend the issues promptly. We know we can provide you with a comfortable experience, and we are eager to earn a second chance from you to do so.
Fair I have stayed at several La Quinta hotels and have never been charged a pet deposit until this one Nor have I been told that because i have a pet i must stay on the 1st floor. If I pay a non refundable pet deposit why does it matter what floor I'm on.
Business response:
Ms Crystal, Thank you for the review. It's unfortunate to hear that our pet fee policy wasn't to your preference. Please know that pet fees are standard among many hotels in the area. We're sorry if you were disappointed in any way. I have forwarded this feedback to our management team and will keep you posted if there are any updates in this policy.
Very bad. Never have I experienced anything as bad as this. Well, I am not sure where to start. When we first checked in, they put us in a room and there was food with mold in one of the dresser drawers. Second room had trash in the closet and the bathroom was dirty(toothpaste sprinkles all over the tissue box and sink). WIFI was not able to be logged in from the second room and staff was insincerely apologetic. WILL NEVER STAY THERE AGAIN! The only thing I like was the location. It was close to where i needed to be for the ... read more
Business response:
Hi Iris, A relaxing stay is what we strive to deliver, so we're sorry that our accommodations fell short during your visit. Had we known of your concerns, our efficient team would have taken the necessary steps to address them. Please consider staying with us again as we'd love to change your perceptions.
Fair
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.