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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The hotel should refund part of the money due to the bad bed.. breakfast did not start until 7, for early travelers it was not ready and had to pay for a meal.. The bed was very uncomfortable. Everytime a movement was made the bed squeaked. Bed felt like you were sleeping on the box springs. The workers were loud moving room to room, yelling at back and forth to each other. room was clean and spacious. The amneties were nice.
Business response:
Hi Michelle, Thank you for the review. We're thrilled to know that you were pleased with the room, and our amenities are ideal for your needs. Please accept our apologies, however, for the aspects of your stay that were less than perfect. Your feedback helps us to improve continually, and we look forward to earning your excellent rating when your adventures bring you back our way.
Horrible
Business response:
Hi Brian, We are sad to see this rating. We never want our guest to go back with an unpleasant experience. It looks like we dropped the ball on meeting your expectations. It would be appreciable if you could spare a couple of minutes of your time to share your review so we can further improve our services and facilities.
Disappointing
The hotel was convinced Cleanness
Business response:
Mr Isaac, We were glad to hear that your stay with us was to your satisfaction. We enjoyed being your host and would love to do so again if your travels bring you back to the area!
One queen bed was broken & squeaked with every meal and some loud banging noise up on the roof all night
Business response:
Hi Dana, Thank you for taking the time to leave us some feedback regarding your recent stay. I want to apologize for the inconvenience caused. We will pass your feedback to our team and will ensure to correct the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
Fair When I checked in Friday October 24th, it took me 20 minutes to get my key for my room due to the person at the desk was training another person. Then they charged my room twice leaving me very little money for the rest of my stay. I finally got it straightened out this morning the 26th Oct. The lady that helped me (at the end of my trip) worked in another town. Obviously the people at this one aren't qualified. This morning at 11 am someone who worked thereabouts on my door until I got out of the shower, told me I need... read more
Business response:
Mr Kristian, Thank you for the feedback. We always aim to provide our guests with a pleasant stay without any flaws. So it saddens us to hear we missed the mark for you. Please accept our sincere apologies for the problems you encountered during your stay. We have shared your feedback to our team for improvement. Hope to serve better next time!
Not what I anticipated Not the cleanest to say the least. A lot of dogs and dog hair in the supposed cleaned rooms. Had to change rooms 3 times due to cleaning issues. After being told dogs weren’t allowed in the floors rooms. Found dog food on the floor in the 2nd room before changing to a third. Also was charged a extra night after my card was charged on initial check in day. Not satisfied for the most part. Location
Business response:
Mr Brian, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for the inconvenience you faced. We will surely forward your feedback to our housekeeping team for the improvement. Hope to serve better next time!
Poor We had booked for two nights and after first night they stayed that Booking.com didn’t place us for two nights. They had bagged up all our stuff and was cleaning our room. I showed them on my phone where I had booked two nights. We had to move to another room ended up loosing my IPhone cord and had to buy another one they started it was in our belongings. Didn’t help our weekend. It was clean.
Business response:
Hello, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I have your feedback to our team for improvements and hope to give us another chance to improve our services.
Fair It wasn't clean at all and neighbors were loud.
Business response:
Hi Courtney, Thank you for sharing your review regarding the stay at the hotel and bringing the issue upfront. We are working on the issue, to improve our services and ensuring the quality of stay for our guests. We hope to see you soon and experience a better stay and service at the hotel.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.