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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Front desk Key to room would stop working 2 hours before our checkout time and the front desk attendant was rude and unhelpful Convenient location and room was nice
Business response:
Ms Melody, Thank you for the feedback. Glad to know that you were pleased with the location and room. We always aim to provide our guests with a pleasant stay without any flaws. So please accept our apologies for the inconvenience you encountered during your stay. We have shared your feedback with our team for improvement. Hope to serve better next time!
Settling into a comfortable room was problematic but the proximity to amenities was great. It was my feeling that there is a different level of room experience when one books through the hotel itself as opposed to through a third party booking site. I wondered if third party booking guests are offered the least desirable rooms. My first night of stay, the room was in need of repair. Among other issues, the sliding security lock on my room's door was broken so I wedged a coffee table under the door handle to secure it before ... read more
Business response:
Mr Larry, Thank you for the review. We apologize for the inconvenience faced by you. We never want our guest to have such kind of opinion about us. However, we are glad to know that you were pleased with the breakfast and convenient location. Guest satisfaction is a topmost priority of our hotel so that we have shared your feedback with our team for improvement. We hope to provide you with a flawless experience in the future!
Underachieved Didn't like the 25 dollars extra charge on the debit card. Wasn't mention when I was reserved the room. The location. It's right by HEB.
Business response:
Mr Samuel, We appreciate you taking the time to review your experience. We apologize for the inconvenience faced by you. We would love to have the opportunity to provide you with a better experience on a future visit.
Bad They couldn’t find my reservations plus had they been able to they were going to cancel them anyways. Front desk was rude. I had been without power for 2 days and I was looking for a warm place for my family and myself.
Business response:
Hi Renee, Thank you for the review. We apologize for the inconvenience you had faced regarding check-in. Sometimes there is a technical snag in the App due to which we are unable to find the reservations. Our team tries its best to accommodate and provide the best service for all guest in every situation but sometimes we do fail. We are sorry if you were inconvenienced in any way. Hope to serve better next time!
Bad
Bad Half the staff didn’t wear masks. I was horrified and uncomfortable. There were mask signs up that staff and customers ignored. I did not feel safe and it questioned cleanliness because of this. Cleaners of the room wore no masks while working in rooms. A booked party was allowed to happen where customers wore now masks. The hallway was the main walkway to get to the elevator. No one asked the customers to put masks on. Leaving. I didn’t even feel comfortable eating breakfast
Business response:
Ms Jessica, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback. We offer a better experience for guests in the future.
Fair The staff is wonderful except the one night shift lady named tiffany I've been here for almost a month and I went to go smoke a cigarette on the side by the pool and well when I walked out the side door the cigarette bucket was on fire so me being hotel saver me poured my monster out on it so it would go out I'm surprised she didn't see all the smoke it was causing on the camera and so I took the trashcan lid off and empty the cig butt can after making sure it was completely out and put the lid back on the trash can and... read more
Business response:
Hello, Thank you for being our guest. We are glad you had an overall good stay. However, we are truly sorry you experienced such an inattentive service from our staff. We will certainly share your comments with our team as we continually take measures to ensure we are delivering the finest hospitality. We value your business and hope you will consider a future stay so we can better demonstrate our commitment to service excellence.
Over charged for the room Checked in late after 1:00 am but guaranteed with a credit card checked out before checkout time on 2nd day receptionist “Victoria” charged me for an extra day and wouldn’t let me speak to a manager
Business response:
Hi Rick, Thank you for the review. We apologize for the inconvenience faced by you. We are investigating the matter with our team and will reach out to you for further information.
Below average Good choices
Business response:
Hi Randall, Thank you for completing the survey regarding your recent stay at our property. It helps us figure out where we need improvements We always welcome our guest’s ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.