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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Terrible! Bathroom had old water stains and rust in the corners of the tub. The soap holder in the shower had stuck on soap left over like it hadn’t been cleaned in a awhile. Wall paint was scraped off by the furniture or something.
Business response:
Ms Jasmine, Thank you for your review! We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guest experience.
Poor No frills very very basic. The breakfast was terrible!! The staff was not friendly at all. The ice machine was crazy loud we heard it all night. Didn’t seem like housekeeping put in any effort to clean the room. There was trash left behind and under the furniture. And this may not be anyone’s fault but the water pressure was non existent. The mirror in the bathroom has lights built in and a setting to keep the mirror from fogging up.
Business response:
Hello, Thank you for the review. Although we strive to offer exceptional services to all our guests, we regret that we did not succeed in your case. We are disappointed to know about the deficiencies experienced by you and would like to assure you that this is not the norm at our hotel. We have taken note of your feedback and have forwarded it to the relevant departments for further action. We hope that you would provide us with another opportunity to welcome you to our hotel.
Bad Place is trash. Employees are trash. Not a single thing
Business response:
Hello, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
Disappointing
Not coming back Hotel was dirty & gross Stuff was helpful and friendly but hotel was dirty & gross
Business response:
Ms Marissa, Thank you for sharing your feedback. We're sorry for the issues you encountered regarding dirt. Cleanliness is vital to every guest, so it saddens us to hear we missed the mark for you. The moment we read our guest's review, we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness, we will put extra effort and inspect each area thoroughly. Hope to get another chance to make it up to you.
Poor Not 100% clean. Had to change rooms. Bathroom sinks are awful. Faucets not properly installed. Poor water pressure, can't wash hands good. Alot of staff living on property with kids loud doors slamming. Location good. Nice pool area
Business response:
Ms Jennifer, It's always our goal to help guests have the best stay possible. Thank you for letting us know about our problem area. We will look into the issues that you have noted promptly. We're glad that you enjoyed our location and pool area. Please consider coming back in the future. It would be our pleasure to ensure that you have the exceptional stay you deserve.
Bad It was very noisy. We didn’t get much sleep. People were in the halls all night!! Someone even knocked on our door!!! Seem like people were running, laughing and talking very loud. We were also placed next to the elevator and that was not good!!!
Business response:
Ms Patricia, We regret to know that you did not have a pleasant stay because of the noise-related issues. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulation. We also ensure to accommodate you with a room distant from the elevator on your next visit.
Fair Check in took long due to no one being at the front desk. Room didnt seem sanitized very well and also had a roach come out our ice bucket. Housekeeping was knocking on our door before 11 even though we had a do not disturb sign. Bed was comfortable.
Business response:
Ms Joyce, Thank you for the review. We apologize for your experience. I will pass your feedback to our staff and will ensure to correct the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
our 1st day was the pits. when we came back we asked for a 2nd floor room. not enough carts to bring our 1st day was terrible.we had a room on the 1st floor.rm 121. it was filthy. had,nt been clean and blonde hair stuck on the walls,bathroom was dirty.we cleaned it ourselves. at@10 pm,people next door were loud,walls are thinthey could,nt let us sleep.i know you were short of help,but i think the cleaning staff need to be retrained. breakfast was great. could,ve used more bacon instead of suacages
Business response:
Mr Arthur, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you next time your travel plans require lodging.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.