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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Not worth the high rating. This was thee most disappointing stay! The building looks inviting upon first glance. However, when I entered the room It was sweltering and hot. My sheets were not fresh and I had to request new ones, there were gnats and mosquitoes in the room, the A/C unit was falling apart, the door lock was falling off, the bed was sqeaky and the comforters had stains. The breakfast was just okay, there were gnats in the bread box, the waffle irons (there were 2) did not work, the orange juice was out of order... read more
Business response:
Hi Vonn, On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the inconvenience faced by you. We will surely forward your feedback to our team for improvements and assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We hope to serve you better next time.
Poor The air conditioner would not stay on nor keep the room cool or even. There were a couple roaches crawling on the bed and roach evidence inside the light fixture. Good location, by stores and a few restaurants.
Business response:
Hello, Thank you for taking the time for filling out the survey. We regret your recent stay with us didn't go as expected. Your feedback has been taken seriously and forwarded to the relevant team for immediate resolution. We sincerely hope to provide you with a better lodging experience in the future.
Poor Dirty, a/c did not cool room. Rooms are very small. Restrooms were dirty. Location was great
Business response:
Mr Sergio, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.
Bad
Did not have a worthwhile experience at all!! To begin with I was charged for checking in early. That was not mentioned in any of the emails I received when I set up this reservation. I was told I would be accommodated if possible. The ac did not properly cool off the room. The sink backed up each time we used it. The bed was not comfortable nor were the pillows. Breakfast was ok. Good water pressure in shower.
Business response:
Hi Nellie, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best experience next time.
All workers were friendly and doing their best - Our bathroom sink did not drain well -- sign at front let us know they were short staffed, which we totally understand and it said only trash would be taken out and fresh towels each day --- that did not happen at all for us -- it's isnt' a big deal for us, we use the same towels at home for numerous days, but usually expect this perk at a motel -- we did not call front desk because we do understand the struggles all businesses are having getting people to work since COVID - t... read more
Business response:
Ms Norma, Thanks for your stay and the comments. We appreciate your feedback. Nice to see the positives and regret the inconvenience faced by you. We shall work further to improve the service based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon.
Poor The rooms were extremely dark. No lighting in half of the room. The pillows were not very full and comfortable. And the door lock on one of the side entrance is did not work.I was there for a funeral and ask for some leeway on checkout time since I had 2 dogs ($40)extra. The first receptionist said no I would have to pay for a full day. Later the night clerk told us yes and we could add an hour. It was very nice of her. The location. The breakfast was nice. Love the waffles.
Business response:
Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Very likely to stay somewhere else next time I’m in town Our room hadn’t been made when we checked in. Had to request clean bedding from the front desk and change it ourselves. Feces on the wall in the lobby bathroom The breakfast was great
Business response:
Mr Ruben, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I will surely forward your feedback to our team for improvements and hope to give us another chance to improve our services.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.