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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Bad That the room that I was assigned was open and dirty, the hall ways was dirt trash bags all over the place linens room was messy
Business response:
Ms Olga, Thank you for sharing your feedback. We're sorry for the issues you encountered regarding dirt. Cleanliness is vital to every guest, so it saddens us to hear we missed the mark for you. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put an extra effort and inspect each area thoroughly. Hope to get another chance to make it up to you.
I will not be staying with La Quinta anymore. This place and a bad roach problem. I liked the price.
Business response:
Mr Greyson, Thank you for the review. We apologise for the inconvenience faced by you. We have shared this issue with our housekeeping team. They will come up with a solution and resolve it as soon as possible. Assuring you the best of services on your next stay.
Probably won’t be back The yelling and cursing in the hall. And the smell of drugs in the hall. N/a
Business response:
Hi Eric, Thank you for choosing us for your recent stay. I want to apologize for the inconvenience faced by you. We will pass your feedback to our staff and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
Disappointing Housekeeping failed to clean room, make beds, take dirty towels and leave clean ones 3 out of the 5 days I stayed, even after talking to the housekeepers upon leaving the room. They were standing right by the door each time I left. Desk personnel tried to correct the failure, but their efforts were unsuccessful until the 4th day.
Business response:
Hello, Thank you for the review. We always aim to provide our guests with a pleasant stay without any flaws. So it saddens us to hear we missed the mark for you. Please accept our sincere apologies for the problems you encountered during your stay at the hotel. We have shared your feedback to our management team for prompt action. Hope to serve better next time!
Disappointing The bath room door didn't lock nor stay shut and the shower the water turned off when I try to turn it on you only put it one way to get the water to come out ..smelled like cig smoke as well The beds were comfortable
Business response:
Ms Leah, Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the comfortable beds but were sorry to hear about the issues faced by you. Please be assured we have addressed this with the team to ensure we improve on this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.
Since 1986, I have been staying at La Quinta, with great delight! This bad experience won't stop me. One of the reasons I selected La Quinta was for the free breakfast. They passed out Granola Bars, Orange Juice, and a muffin. Are you kidding me??!! With not serving breakfast, that should have been noted on the website and/or a price reduction for the customers. I know we are dealing with an epidemic but the smell in the Hotel was horrible. It smelt like a over-chlorinated swimming pool. The Location was accessible...
Business response:
Mr Johnny, Thank you for sharing your word with us. We apologize for the inconvenience faced by you. We have shared your feedback with the Hotel Manager for the above concern you have mentioned, and we are taking appropriate steps for improvements. Hope to have the opportunity to deliver the experience you have come to expect from us shortly.
Horror story stay with bed bugs Everything..chged rooms 3 times, 1st room dirty, 2nd room smelled of dog poop, urine and mildew, 3rd room was okay but was next to a person that had a dog that barked all night long!! It was horrible. The only reason we stayed is because by this point it was too late to go anywhere else and check in as and the frt staff told us they were gonna comp the room and gv us our money back. We paid in cash and upon checkout a few hours later, we were given 7.00 back as a refund instead of the 70.00 we... read more
Business response:
Ms Latonya, Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate a room move for you. Please accept our sincerest apologies for the situation you encountered at our hotel. Our team receives frequent compliments for their cheerful, courteous service, and your experience is not typical nor reflective of our standard. We've reviewed your comments with our staff and will work to provide better service moving forward as well as amending the issue with bed bugs. Please know that we co... read more
Fair 1) toilet wobbles room 130 2) room key only worked occasionally 3) no meat on breakfast table 4) reservation mix up so that staff a) tried to check someone else in our room 4 hrs after we arrived b) phoned the room to apologize c)came to the room and angrily demanded my ID. We’ve stayed here several times before & been happy — this was a real disappointment. Good location for traveling North
Business response:
Ms Linda, Thank you for the review! we are truly sorry you experienced such an inattentive service from our staff. We will certainly share your comments with our team and management as we continually take measures to ensure we are delivering the finest hospitality. We value your business and hope you will consider a future stay so we can better demonstrate our commitment to service excellence.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.