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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Dirty bathroom Big room
Business response:
Hi Leon, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I will surely forward your feedback to our team for improvements and hope to give us another chance to improve our services.
Everything was ok until it was time for to shower up and check out only to find out there was no wat I liked that I was able to get the room on such short notice. Also staff was very helpful under the conditions.
Business response:
Mr Vincent, We apologize for the inconvenience faced by you. Although, Due to the unprecedented situation, this is an inconvenience which was faced by some of our guests. We hope you have a better stay next time.
Fair Slight odor. It is an old building that was remodeled over the last couple of years and the elevator is really small. The room was more or less clean.
Business response:
Mr Robert, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for sharing your feedback. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
You get what you pay for. Pool closed on the one day we tried to swim, staff was often lounging in the common area, when we opened the sleeper sofa it was dirty with crumbs and discarded pen toppers and balls. The room could have used a deep clean. They upgraded our room after a booking mistake they made. The breakfast was acceptable if not good.
Business response:
Hello, We are sad to see this rating. We apologize for the inconvenience faced by you. We have shared your feedback with our housekeeping team for improvement. I hope to earn your business on future travels so that you can see our continuous improvement.
Would not recommend or stay again. There was hardly any staff. You always had to ring the bell and if you were lucky, you only had to ring it once (I had to keep ringing the bell to get service). I walked by one time and the phone continued to ring and, again, no one was there to take the call. The water pressure was awful. The fitness center was closed and that was one of the main reasons I booked it so that I could work out while I was there. For the price I paid, I really expected more than a Motel 6 experience. The break... read more
Business response:
Hi Laurie, Thank you for taking the time to leave us some feedback regarding your recent stay. I want to apologize for the inconvenience caused. We will pass your feedback to our team and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
Bad Good location, room smells, key card system did not work , room dull Good location, room smells, key card system did not work , room dull
Business response:
Ms Nelisa, Thank you for taking the time to leave us some feedback regarding your recent stay. I want to apologize for the inconvenience caused. We will pass your feedback to our team and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
It was terrible I didn't like anything about my stay. They key maker was down so I didn't have a key to my room for the entire stay. Rooms were hot, and noisy. Staff very mediocre. I would never stay here again..
Business response:
Hi Hillary, Thank you for choosing to stay with us and taking the time to leave us your feedback. We do sincerely apologize that your room did not meet your expectations. Please know your concerns will be communicated to the relevant departments so we can improve our future guests' experience. We hope you will give us another opportunity to host you when you are next in the area.
Bad
Horrible stay What I didn’t like...the room was super humid and had a muggy feeling...the hotel didn’t have key cards so you have to ask to be let into your rooms (so don’t bother leaving) It was gross...hated the stay there...won’t be staying again What I liked...that It was convenient to where we needed to be all weekend
Business response:
Hi Savannah, We apologize for your experience; this is not the impression we want to leave our valued guests. Your feedback has been taken seriously and forwarded to the team for immediate resolution. Our guest satisfaction is vital to our success, and your feedback will promote needed changes. I hope that you will consider staying with us again so that we have a chance to provide you with a superior experience and change your perception of our hotel and service.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.