This profile has been claimed by the business owner or representative.
La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will never stay agsin Nothing No breakfast no room service very disappointing
Business response:
Thank you for your feedback! I´m sorry our property did not live up to your expectations of hospitality and comfort.
Fair I'm not sure if it was due to Covid 19. But there was no room service as far as towels or soap or things like that. The gentleman who said his name was Dave didn't even greet me as I entered. The room itself was nice.
Business response:
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our towels as well as our service. Guest comments such as yours help us to continuously improve. Thank you for your business.
Ok for the money I guess but would not recommend Toilet did not flush. Not enough towels supplied. No breakfast Coffee was horrible. Nothing else was served not even a cracker
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Bad Very dirty Terrible and dirty
Business response:
We apologize for the inconvenience you encountered during your stay and for taking the time to share your perspective and feedback. We appreciate your rating and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.
Disappointing
Bad This location is terrible. The front desk receptionists are all rude and pushy. They didn’t give us toilet papers, enough towels, and the pool was closed even though the governor stated that all indoor pools can open. Nothing
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you've brought to our attention are being promptly addressed. Please feel free to contact us if this situation has not been resolved to your satisfaction. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance ... read more
Bad
Bad Nothing very bad experience staff was rude and not cooperative, no coffee, no breakfast
Business response:
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to hear more from you for us to know where to improve our guest experience. I do hope you'll return and let us show you a far better experience.
Terrible Everything alot of false advertising at this location the only way I would ever stay there again it's going to be free Online breakfast was supposed to be served but when I got up no breakfast nothing put excuses and overcharged prices for alot of things we didn't receive
Business response:
It is list on every site that due to Covid-19 certain amenities may be limited or closed and to contact the hotel directly to find out. If you had called us directly to find out, we would have informed you that all our amenities are closed.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.