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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Very Poor The receptionist was not knowledgeable about directions to this location and it was not accurate on google maps, also she did not tell my that breakfast (which is no longer a buffet, do to coVid, but merely a boxed of items randomly selected) ended at 9. Also the smoke detector in my room made a hissing sizzling noise which kept me up all night. It was clean. It was odor free.
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our location as well as our breakfast. We hope you will return so that we can provide you an even superior experience.
Very Poor Dave the clerk was really rude. There wasn’t a pool or a laundry room
Business response:
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.
Horrible There was nothing to like honestly. They did not advertise things being shut down. No locking safe in the room. No hangers for clothes. The fridge barely worked. No free breakfast was served. We literally only slept there for a few hours. When it was brought to managers attention they did not seem concerned or even caring. They told us to contact booking.com and that there was nothing for the hotel to do. Booking.com is now saying they can’t offer anything that the property has to do so. It’s the run around and not ... read more
Fair The staff wasn’t kind or friendly, said there would be breakfast and pool but didn’t know there wouldn’t be until we got there
Business response:
Due to CDC guidelines all our amenities are closed. It is listed on the website.
For the price I paid there was nothing available not even a coffee what a joke Understandable that the pool and other facilities were closed but they could’ve disclosed that in email confirmation. There wasn’t even breakfast available and the staff were not very warm and friendly. Clean looking and newly updated place
Business response:
Thank you for your review and comments regarding our staff and your comments about our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Poor I didn't like having to pay full price when none of the facilities were available. The bed and pillows were nice.
Business response:
If you know about our prices, you are aware that in March we start increasing the rates and by this time (June) are rates are in the $200-300s range. Due to Covid-19 we have cut our rates down more than half, since we can't open any of our amenities.
The room was terrible I didn’t like anything it was horrible The property sucks. I didn’t have breakfast for 2 days and I pay for it. You guys should let me know before making the reservation.
Business response:
Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us; as we are learning how to adjust to the Covid-19 guidelines and follow requirements for social distancing. I hope our services and accommodations will exceed your expectations during your next visit!
Choose another hotel, I have stayed at this chain in other locations and this was disappointing This hotel is quite dated and not CLEAN. The face cloth in the room was DIRTY and towel was frayed with a hole. The staff (an entire family) was not friendly, welcoming nor helpful. Next time I am in the area I will spend the extra $30 and choose the Holiday Inn Express up the street. The ONLY positive thing about our stay was the low price!
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.