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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor the cost for a stay in hotel as run down as this was robbery the girl at the front desk was very friendly and helpful
Business response:
Hi, Melissa. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Staff was rude and not helpful The facility is run down furniture broken and staff that don’t want to be there. Stay away.
Business response:
Hi, Junior. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
For a Wyndham affiliated property not so great… “Breakfast included” was a joke. Due to COVID nothing really available. Not even packaged pastries. Coffee was HORRIBLE. Orange juice from machine HORRIBLE - basically water. Guests were going out for coffee and food to bring back. Breakfast information should be updated to fact that there isn’t breakfast during COVID time. Affordable all things considered compared to other properties in beach town area but getting to it from Maryland was difficult- link to address on Booking.c... read more
Business response:
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff as well as our bed. Please do come see us again.
Bad Horrible. Room had a lot of hair everywhere. We asked to get a different room but they refused. They cleaned that room again while we were waiting in the lobby. After that we went again into the room but there was still hair everywhere. Manager was rude and refused to talk to us. He was hiding in his office and didn't want to come our and speak. We tried to get our money back and leave. Denied. After 15 minutes Manager did come out of his office and said that he is kicking us out without giving our money back. DO NOT EVE... read more
Business response:
Hi, Eugen. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
They STOLE $450 from me AFTER I checked out in unfounded charges! They stole $450 and I am now fighting to get it reversed Location. My daughter was in the ICU
Business response:
Hi, Smith. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
They stole money from me after check out Everything. Nasty customer service. And they stole $450 from me after I checked out Nothing. Rude staff. Dead hotel. Minimal guest
Business response:
Hi, Smith. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Very disappointed. We used to love coming here every year. SPA was cold. Price was high vs value. Breakfast was bad. Staff was condescending and rude when confronted about issues with towels and the SPA being cold.. Location is great. Fairly clean. Have had great experiences here in the past.
Business response:
Hi, Jason. Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
There were ants inside the bed. This wasn’t discovered until the morning. Not acceptable! Will notify Board of Health an Unhygienic!!!!! Bugs in bed. Nothing
Business response:
Hi, Jeff. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
It served its purpose. However the AC air was a serious issue. Couldn't even sleep. This time our room was unbearable. We stayed in Room 118. The AC was emitting a musty moisture in the air. The room needed a serious de-humidifier. I don't know why I didn't ask to be moved, but I didn't. But should have! I have stayed here before and enjoyed the stay.
Business response:
Hi, Aisha. Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.