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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay Breakfast is very poor The location is good. Rooms are clean
Business response:
Guest satisfaction is our number one objective so we really appreciate the input regarding our location and your comments about our breakfast. We hope to see you again to deliver you with a 5 star experience.
Terrible Jacuzzi and staff The jacuzzi water was like warm. Their was cold water coming out of the jets in jacuzzi. The staff was rude to my boys. They watch you like your a criminal. I complained to the manager about the jacuzzi not being hot but Luke warm. The manager stated they do the minimal and could not change the water to be like and actual hot jacuzzi. The tempature in the area of pool and jacuzzi was cold as well. The bevages are $3.50 per soada tea or water. This place was over priced and staf was rude. I did not ... read more
Business response:
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Horrible experience thanks for asking Noisy in hallways. Toilet didn’t flush. Phone didn’t work. Tv cut out shower diverter was broken Caulk in shower disgusting Nothing
Business response:
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Dont stay here The bed was dirty with sand the first night, so we asked for the bedding to be changed the next morning. It was NOT. As we arrived back real late the second night, there was nothing the front desk said they could do, so we had to sleep in the same bed again. The tv remote had to be programmed by the front desk each night when we got back to the room. On top of all that they actually charged my debit card $200 for a security deposit even though we paid cash upon arrival. We complained upon checking out, and the... read more
Business response:
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Fair Whenever we asked the front desk for anything anything including towels or the wifi password we were given an attitude. In fact we were told no initially about the towels. Only after I asked why, was I told no one was there to bring them to the room and we would have to go to the front desk to pick them up. We also had to ask at 5:15pm for our room to be cleaned even though we did not have a do not disturb sign posted, but immediately at 11:05 they were quick to make sure we checked out on time. Lastly, our card key sto... read more
Business response:
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed and your comments about our towels. We hope to see you again to deliver you with a 5 star experience.
Staff stayed on his phone more then helping guests. We had a pillow that spelt rancid. I brought it to the front desk for another pillow, the guy stood there on his phone not even giving me attention. Finally asked if I could get another pillow because that one was rancid and he shook his head no, there are no other pillows.
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Disappointed When I asked if we could check in 1.5 hours early I was told they did have a room available but it would cost $15 per hour which he somehow calculated to $30. I have stayed in hotels for over 30 years and never once had to pay to check in slightly early. When we checked out 2 hours early and asked for a rebate, I was laughed at and told no. The bed was comfortable and the room was clean.
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed and also our room. We hope you'll return to see how we continue to improve our service and hospitality.
Ok but not up to Wyndham standards Night clerk not very pleasant Free breakfast
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast as well as our clerk. Please do consider us again on your next visit to the area.
I think that their customer service and also the manager at that hotel needs some training in good a Longer breakfast time. The staff on the phone and the manager there were not friendly or accomodating. It is a ridiculous rule that for every hour you can check in they charge 15.00 per hour. did not get to breakfast. it ended to early
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,811 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.