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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Sink and tub drain was clogged. Hot tub was Luke warm, pool temp was awful. No coffee pot in room. Breakfast was shockin Property was fine Wasn’t too far to a beach.
Business response:
Guest satisfaction is our number one objective so we really appreciate the input regarding our property. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
AWFUL BECAUSE OF LACK OF COMMUNICATION REGARDING HOUSEKEEPING!!! WE WERE NOT NOTIFIED AT CHECK IN THAT THERE WAS NO HOUSEKEEPING; WE WERE NOT TOLD THAT HOUSEEPING SERVICES COULD BE PROVIDED AFTER 5 DAYS or WE WOULD HAVE REQUESTED. WHEN WE ASKED THE DESK ABOUT HOUSEKEEPING AFTER THE FIRST DAY OF HAVING NONE WE WERE NOT TOLD THAT WE COULD HAVE SERVICE AFTER 5 DAYS!!!!! LOCATION
Business response:
Hi, Chari. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Poor The hotel was what you would expect for a $100 a night hotel, not a $350 a night hotel. There was a spot of what looked like blood on the bedspread, door to the fridge scraped across the floor, caulking in the bathroom was not good, outlets were few and the one in the lamp didn't work. I tried to keep in mind that we are coming off of a pandemic, but at least have stain free bedding. Also, said that there was free breakfast; however, there wasn't anything offered. Not even coffee which was missing from the rooms, too. I... read more
Business response:
Hi, Bolger. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Dishonest Staff, terrible customer service We booked a room for 4 adults, arrived at the property and were told by a sullen desk clerk that the understanding of our booking was between us and the app - he checked us into a room for 3 adults even though we showed him our email from Booking.com stating the room was supposed to sleep 4. They did not offer an upgrade and so we left This property is very close to West Long Branch beach which was our destination. The room was clean but very small
Business response:
Thank you for being a valued guest and for providing us the feedback regarding our room and property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Poor The room smelled weird. The carpet floor under the AC was completely wet, I don’t know why. We went in and there was no soap placed in the bathroom. The little fridge did not work! The room was spacious.
Business response:
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room and also our carpet. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad
Bad
Poor
Bad Didn’t give us any towels after first day. No hairdryer no tissues in room and we ran out of toilet paper. They didn’t replace. No breakfast but given a pitiful bag of fruit cup granola bar water and oh. Not worth it at all It was very close to the racetrack which we were going to for 3 days
Business response:
I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.