La Quinta Inn West Long Branch

3.2

Hospitality
West Long Branch, NJ

About this business

Hospitality Hotels

Location details

109 NJ-36, West Long Branch, NJ, 07764, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.24,814 reviews

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Jeffrey

6 years ago

Have stayed at better LaQuinta’s in other states. Breakfast needs work. No fresh fruit. The fruit cups provided had 4 pieces of fruit. Scrambled eggs were awful. More like dried egg crumbs. Sausage provided was of poor quality as well. Breakfast should be available till 10 am at least. High priced snacks and drinks available in reception area. Bath towels were dingy and not plush. Bed was comfortable

Business response:

Thank you for taking the time to share. We appreciate your feedback regarding our bed and towels. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

Lisa

6 years ago

Overall didn’t feel comfortable but booking was non refundable so I had no choice but to stay I felt like the hotel has a very strong odor that I didn’t find pleasant at all. Also, I booked my stay online and was given a certain price, but when I showed up I was told a higher price. For the amount I ended up paying for the room, I would’ve stayed someplace closer to my destination. Unfortunately I tried to save some money and was willing to drive further to my destination ( 25 minutes each direction ) but ended up paying the... read more

Business response:

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Stacy

6 years ago

Disappointing

Pascal

6 years ago

the worst hotel in NJ ( i spend 48 nights a year on the road in NJ Everything night manager with tattoos. Was rude and made me feel uncomfortable ! We booked a second floor room got a confirmation for it ! he claimed that booking is worthless I should have Booked directly with them Room was freezing after 20 minutes of setting the thermostat at 80 F not heat was coming out of the unit , we call front desk ( he politely advise us to wait for a maintenance staff to check it out , 20 minute later as i walk to the front desk to ... read more

Business response:

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

Tyler

6 years ago

My stay was a disaster and top 2 of worst hotel experiences. The room was FREEZING COLD, staff was rude and unwilling to help, breakfast ends at 9??, I had to sign 2 no-smoking waivers yet the hallways smell like weed. The room looked clean.

Business response:

I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Anonymous

6 years ago

Very Good The shower head was broken and there was water all over the floor. Also the front desk clerk called me in my room to tell me my card was declined and to come back to front desk to give another card only to tell me when I got to the desk my card was fine.

Business response:

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

Ann

6 years ago

Accommodations were fine. But for 97.00 I could have had my staff stay several other places. An absolute surprise request for a credit card, in addition to the pre-paid room reservation our boss had already paid the hotel. When I refused to give them MY credit card, they reluctantly accepted $100 cash deposit instead; which they were to refund to me the next day. It was NOT a pleasant experience. They returned my 100 deposit as promised--but charged by boss's charge card for the room, which was not the agreement under bookin... read more

Business response:

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

Leah

6 years ago

Ok say The pool was ice cold and the “hot tub” was room temperature. The cleaning staff were very rude. Check out was at 11 and the front desk called at 9 to make sure we were leaving.

Business response: