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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Very dirty Terrible and dirty
Business response:
We apologize for the inconvenience you encountered during your stay and for taking the time to share your perspective and feedback. We appreciate your rating and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.
Disappointing
Bad This location is terrible. The front desk receptionists are all rude and pushy. They didn’t give us toilet papers, enough towels, and the pool was closed even though the governor stated that all indoor pools can open. Nothing
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you've brought to our attention are being promptly addressed. Please feel free to contact us if this situation has not been resolved to your satisfaction. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance ... read more
Bad
Bad Nothing very bad experience staff was rude and not cooperative, no coffee, no breakfast
Business response:
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to hear more from you for us to know where to improve our guest experience. I do hope you'll return and let us show you a far better experience.
Terrible Everything alot of false advertising at this location the only way I would ever stay there again it's going to be free Online breakfast was supposed to be served but when I got up no breakfast nothing put excuses and overcharged prices for alot of things we didn't receive
Business response:
It is list on every site that due to Covid-19 certain amenities may be limited or closed and to contact the hotel directly to find out. If you had called us directly to find out, we would have informed you that all our amenities are closed.
Very Poor
Very Poor The receptionist was not knowledgeable about directions to this location and it was not accurate on google maps, also she did not tell my that breakfast (which is no longer a buffet, do to coVid, but merely a boxed of items randomly selected) ended at 9. Also the smoke detector in my room made a hissing sizzling noise which kept me up all night. It was clean. It was odor free.
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our location as well as our breakfast. We hope you will return so that we can provide you an even superior experience.
Very Poor Dave the clerk was really rude. There wasn’t a pool or a laundry room
Business response:
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.