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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The place just seems outdated. I was very upset with the look of the hotel. Usually my stays at the La Quinta Inn is awesome, to the point when I am super blown away by the hotel and how high class it was. But unfortunately, with this stay, I had to go to Walgreens and buy bleach and lysol because I was not comfortable in the hotel. I'm glad I only booked one night. The beach was very close, so i was able to make it to the beach bright and early.
Business response:
Thank you for your valuable opinion regarding our hotel. We hope to see you again in the future.
Subpar Shower needed a total rehab and the hallway carpet needs replacing. The free breakfast stops at 9:00am and the food and coffee ran out at 8:30. Breakfast should end at checkout 11:00 Location
Business response:
We appreciate the time you have taken to bring to our attention your feedback with regards to our location and breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Upgrades are needed. The bathroom needs a major overhaul. There were no place to hang your towels, no racks. Also they ran out of clean towels and hand towels. The front door to the room jams. The hallway carpet needs a good cleaning. The location was good for this hotel.
Business response:
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our location and towels. We hope to see you again to provide you with an exceptional level of service and hospitality.
booked 2 night sick child had to leave after 1 staff charge me for both nights +$220 add after Out Very rude unhelpful staff. No manager for two days to speak with. Staff would not contact manager by phone or give me a number to contact manager. Front desk inexperienced, unhelpful. Had to check out 1 night early would not refund the night after check out without my knowledge they charged an additional $220 for me checking out early. Called once I found out about charge after I left and the manager has still not contacted me.... read more
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Fair Ask for extra towels and it didn't happen. .
Business response:
Thank you for taking the time to share. We appreciate your feedback regarding our towels. Please do consider us again on your next visit to the area.
Fair The whole hotel need a major interior upgrade, door handles broken, carpet riped and frayed, cabnitey hinges falling off. And a small iratation the breakfast arrangement was that it took forever to get through. Well there is a great need for upgrading, the rooms where clean as well as the linen
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Fair
Could have been better Maid service and customer service we didn't get properly restocked on clean towels after our old ones were taken away and toilet paper and facial tissue from the maids and not even after asking the front desk. Yes
Business response:
We appreciate the comments, especially with regards to your opinion of our towels and service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
You get what you pay fot Musty, chipped paint, frayed carpet It was inexpensive
Business response:
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our carpet. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,814 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.