La Quinta Inn West Long Branch

3.2

Hotels
West Long Branch, NJ

About this business

Hospitality Hotels Resorts

Location details

109 NJ-36, West Long Branch, NJ, 07764, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.25,062 reviews

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Dustin

6 years ago

Staff stayed on his phone more then helping guests. We had a pillow that spelt rancid. I brought it to the front desk for another pillow, the guy stood there on his phone not even giving me attention. Finally asked if I could get another pillow because that one was rancid and he shook his head no, there are no other pillows.

Business response:

I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Maria

6 years ago

Disappointed When I asked if we could check in 1.5 hours early I was told they did have a room available but it would cost $15 per hour which he somehow calculated to $30. I have stayed in hotels for over 30 years and never once had to pay to check in slightly early. When we checked out 2 hours early and asked for a rebate, I was laughed at and told no. The bed was comfortable and the room was clean.

Business response:

Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed and also our room. We hope you'll return to see how we continue to improve our service and hospitality.

Hugh

6 years ago

Ok but not up to Wyndham standards Night clerk not very pleasant Free breakfast

Business response:

Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast as well as our clerk. Please do consider us again on your next visit to the area.

Michele

6 years ago

I think that their customer service and also the manager at that hotel needs some training in good a Longer breakfast time. The staff on the phone and the manager there were not friendly or accomodating. It is a ridiculous rule that for every hour you can check in they charge 15.00 per hour. did not get to breakfast. it ended to early

Business response:

Slyvia

6 years ago

Niet supermodern masr accomodatie voldoet Handdoeken en linnen had een grauwe kleur en waren wat dun. Het kingsize bed sliep heerlijk. Ontbijt was goed en variatie genoeg.

Business response:

Thank you for sharing your experience with us. We appreciate the input referring to our bed. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

Geraldine

6 years ago

Fair Room wasn’t cleaned on two separate occasions. Towels weren’t replaced on several occasions. No tea bags in the room at all (I don’t drink coffee). Person cleaning the room did not speak any English. Location

Business response:

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our location and comments about our towels. We hope to see you again in the future.

Brian

6 years ago

Very Poor The room was never cleaned before we arrived. The toilet and shower were disgusting. The sheets on the bed had stains and hair left behind from a previous guest. The mouse droppings along the wall of the room were a nice touch. A non smoking room smelled like an ashtray. There was no housekeeper on staff to clean the room and they would not move us to a different room. They sent an elderly gentleman to inspect room and he wiped toilet down with a wet rag and then used the same rag to wipe up the mouse droppings. He... read more

Business response:

Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

Jessi

6 years ago

Okay It kinds smelled like cigarettes or incense. The room, pillows werent good at all. The bathroom door opened up into the mirror in the bathroom and the shower and tub were extremely outdated. I liked the staff they were very nice. I liked they had a pool and breakfast in the morning.

Business response:

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and breakfast. Please do come see us again.

Anonymous

6 years ago

Perfect location but hotel itself could be better. Towels we received still had make up residue from previous person that used them it smelled like it was laundered but was still dirty, sink seamed clogged and water didn’t drain properly. Also the corner shelf caddy in the bathtub was broken. AC was turned on and it smelled like filter needs changing. Policy to pay in cash changed only excepted credit cards and when i asked staff why it was changed they couldn’t tell me reason or when policy changed. It was at a great locati... read more

Business response:

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.