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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Standard Motel No maid service. Always had ro ask for towels...wouldn't give us extra. No breakfast per the listing.
Business response:
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and your comments about our breakfast. We hope to see you again to deliver you with a 5 star experience.
Poor quality. Using COVID as an excuse to not provide the basics. We had to ask for the basic necessities such as toilet paper, tissue, towels, iron and ironing board upon checking in. There was no hangers available or coffee pot in the room. The towels were very old and had holes in them. Shower faucet doesn’t even touch the wall which means water and mold. Reservation said breakfast included. Went down to get there brown bag and was told they only provide on the weekends. First and last time staying at a La Quinta! Close t... read more
Business response:
Thank you for completing the survey regarding your recent stay at our property. I hope you will accept our sincerest apologies for the service that you did not receive and we acknowledge the necessity of correcting such issues as quickly as possible.
Very Poor They should said u don't have a outside pool and all service very poor and all hallway smell so bad.
Business response:
Thank you for taking the time to send us your feedback. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised.
Bad The Bathroom had molds. The breakfast included was super inadequate, it was a brown bag with a granola bar and a homemade fruit cup and an oatmeal cookie with water. Not even a continental breakfast. Front desk staff was not apptoachable at all. Seems like the old lady needs to retire. Sorry not sorry but if you're in the hotel business I think that Hospitality and approachableness is key which this place is lacking. The hallways were dark and there were no housekeeping available. I do not recommend this place at all. lo... read more
Business response:
Thank you for your assessment of our hotel. I do apologize for the lack of family dining opportunities, and I especially apologize for any inconvenience that you experienced due to our current breakfast policies.
Bad
Bad
Horrible costumer service! My husband and I arrived at 9:30 pm and walked in nicely and quiet into the building to check in. The guy over at the desk was super rude. Didn’t even make eye contact or looked up or say “hi” or anything to welcome us. Basically just threw the papers at us and the pen. And just told me to insert my card to check in. Didn’t even explain about the charge deposit fee. And didn’t even tell us about which was to go for the room or anything. I tried asking about the breakfast hours and continued to igno... read more
Business response:
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues your encountered were not addressed in a professional manner. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
Not pleased at all One entrance only hot room broken refrigerator no ice bucket broken ice machine Location
Business response:
Thank you for sharing the details about your recent visit. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I want to apologize for the housekeeping and maintenance issues that you experienced when staying with us.
Not as advertised Disclaimer: their pictures are very outdated in the advertisement. Pictures something a lot dimmer with gray sad undertones. I arrived at the check-in at 3 pm. There were two people behind the counter and they were very slow although there was a line forming. One gentle in the back of the line stated ” I'm checking in but, I need to use the bathroom.” the woman who appeared to be the manager told him there was NO restroom he could use he’d have to wait until he checked in. I should have known at that point ... read more
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.