This profile has been claimed by the business owner or representative.
La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Worst experience...I was given a room for handingcap. And I did not sign for that
Ok
Fair The wifi was awful. The breakfast was very poor, low quality products and poor healthy selection. Not fresh fruit, unacceptable fruit salad etc. Location that's about it
Business response:
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our location and also our breakfast. We hope to see you again in the future. Thank you for your valuable business.
Poor Service & facilities @ La Quinta The bedrooms are in need of attention. Chipped furniture, cabinet doors hanging off or missing, stained baths and rusting toilet roll holders. The main issue was the Manager and cleaning staff. This booking was for a local place to stay for a family wedding and not one of the booking.com rates were honoured by the manager on arrival. I had to call booking.com to get it sorted and even then one guest was charged~$2000 for a 3 night stay that should have been $445! We had to argue with the... read more
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Poor Check in took extremely long and there were only two people ahead of me. Staff walking around and in the back, not busy, but did not assist at the check in counter. No restaurant or bar and breakfast was stopped at 9 am.
Business response:
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Disgusting experience terrible place This was a horrible experience! The room was clearly NOT cleaned there was facial hair shavings all over even on the toilet roll there was a USED SOAP in the bathroom and hair in the shower. And toilet paper in toilet not flushed ALL of which I unfortunately found AFTER I had settled in. My husband drove a long way to meet me and was half asleep when I went to shower. L even when we first walked in the room felt like a nasty cheap motel. The thought of wasting almost$600 for a 2 night sta... read more
Business response:
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Fair Not enough towels, and the towels also smelled as if they washed to many at once with no detergent. Also not enough toilet paper. Breakfast
Business response:
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.
Okay Bathroom was dirty missing tiles . Staff weren’t friendly asked for towels they told us they didn’t have any and when they did we would have to come get them from the desk because there was not any housekeeping at 3 pm Close to the beach
Business response:
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
While the motel was close to the shore town of Long Branch, it was not comfortable. I had asked for a room on the no pet floor. Even though the room we were in was in the no let section, there was a barking dog in the room next door. The room also had a musty smell. The location of LaQuinta was great....10 minutes. from Long Branch. The motel was clean.
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,814 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.