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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good wifi did not work.....electronic door did not work entering from the outside...room had musty smell ....my son had the exact room, same dates, with 3 kids and was over $100 less.....the staff did not know why except the reservations were not made at the same time....the front desk seemed to be dazed and confused (although they were pleasant) buffet breakfast
Business response:
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
It was a terrible experience. The staff was not nice, the manager told me that he would call the police on me because I took a look at the papers I signed. The room had a smell to it when you walked in. The sheets and towels were dingy and had spots on them. The toilet backed up in ther tub while I took a shower. COmplained to the manager and he told me that I should have looked for another hotel to stay if there were some many problems. I told him I would have if there were another one available. Everywhere was sold out.
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
I think staff needs training and the physical condition of rooms need to be more carefully checked. The air conditioning barely worked. The room smelled really musty. There was a small puddle of water on the floor near the nightstand when I checked in. The older gentleman who checked me in did not seem to really know what he was doing. The bed was comfortable
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
See above See above No wi fi No real amenities Staff was friendly but not hotel quality efficient Our reservation was mixed up.
Business response:
Know that your voice is of tremendous importance to us and we value your comments about our staff and wi fi. We hope to see you again in the future.
Poor The manager was rude and not welcoming. the price, the breakfast that I didn’t get to have bc it was done already by9.. also we couldn’t pay cash when we got there. The parking..
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
The worst experience I’ve ever had Took me an hour to check in, even though I booked it days prior. They said they didn’t have a room (they had enough time to tell me before I got there) I finally get a room, I go up there lug all my bags up stairs and the room is dirty. Bed covers are slept in, trash everywhere. They really couldn’t clean it while I was standing there for an HOUR? Next, I went down to ask for my money back and that I will not be staying there. I was told I would get my refund, and then the man disappeared f... read more
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
Average at best No wifi!! Staff barely spoke English. Cleaning staff came into our room without knocking first. Location was great for our needs
Business response:
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and location. I hope that we will impress you with exemplary service during future visits.
Okay
Very Poor
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,814 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.