La Quinta Inn West Long Branch

3.2

Hotels
West Long Branch, NJ

About this business

Hospitality Hotels Resorts

Location details

109 NJ-36, West Long Branch, NJ, 07764, United States

Get directions

Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.25,220 reviews

Select a rating

Jason

5 years ago

AC unit was so loud we couldnt sleep. No windows to open so it got too hot without the AC. Beds and pillow not very comf AC unit, beds

Business response:

Hi, Jason. Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more

Stephanie

5 years ago

Poor

Melissa

5 years ago

Very Poor the cost for a stay in hotel as run down as this was robbery the girl at the front desk was very friendly and helpful

Business response:

Hi, Melissa. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

Junior

5 years ago

Staff was rude and not helpful The facility is run down furniture broken and staff that don’t want to be there. Stay away.

Business response:

Hi, Junior. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

Bev

5 years ago

For a Wyndham affiliated property not so great… “Breakfast included” was a joke. Due to COVID nothing really available. Not even packaged pastries. Coffee was HORRIBLE. Orange juice from machine HORRIBLE - basically water. Guests were going out for coffee and food to bring back. Breakfast information should be updated to fact that there isn’t breakfast during COVID time. Affordable all things considered compared to other properties in beach town area but getting to it from Maryland was difficult- link to address on Booking.c... read more

Business response:

We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff as well as our bed. Please do come see us again.

Eugen

5 years ago

Bad Horrible. Room had a lot of hair everywhere. We asked to get a different room but they refused. They cleaned that room again while we were waiting in the lobby. After that we went again into the room but there was still hair everywhere. Manager was rude and refused to talk to us. He was hiding in his office and didn't want to come our and speak. We tried to get our money back and leave. Denied. After 15 minutes Manager did come out of his office and said that he is kicking us out without giving our money back. DO NOT EVE... read more

Business response:

Hi, Eugen. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Smith

5 years ago

They STOLE $450 from me AFTER I checked out in unfounded charges! They stole $450 and I am now fighting to get it reversed Location. My daughter was in the ICU

Business response:

Hi, Smith. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Smith

5 years ago

They stole money from me after check out Everything. Nasty customer service. And they stole $450 from me after I checked out Nothing. Rude staff. Dead hotel. Minimal guest

Business response:

Jason

5 years ago

Very disappointed. We used to love coming here every year. SPA was cold. Price was high vs value. Breakfast was bad. Staff was condescending and rude when confronted about issues with towels and the SPA being cold.. Location is great. Fairly clean. Have had great experiences here in the past.

Business response:

Hi, Jason. Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.