La Quinta Inn West Long Branch

3.2

Hotels
West Long Branch, NJ

About this business

Hospitality Hotels Resorts

Location details

109 NJ-36, West Long Branch, NJ, 07764, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.25,062 reviews

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Alaida

6 years ago

Fair Not enough towels, and the towels also smelled as if they washed to many at once with no detergent. Also not enough toilet paper. Breakfast

Business response:

I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

Katie

6 years ago

Okay Bathroom was dirty missing tiles . Staff weren’t friendly asked for towels they told us they didn’t have any and when they did we would have to come get them from the desk because there was not any housekeeping at 3 pm Close to the beach

Business response:

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

Mindy

6 years ago

While the motel was close to the shore town of Long Branch, it was not comfortable. I had asked for a room on the no pet floor. Even though the room we were in was in the no let section, there was a barking dog in the room next door. The room also had a musty smell. The location of LaQuinta was great....10 minutes. from Long Branch. The motel was clean.

Business response:

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

Diane

6 years ago

Good wifi did not work.....electronic door did not work entering from the outside...room had musty smell ....my son had the exact room, same dates, with 3 kids and was over $100 less.....the staff did not know why except the reservations were not made at the same time....the front desk seemed to be dazed and confused (although they were pleasant) buffet breakfast

Business response:

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Nicole

6 years ago

It was a terrible experience. The staff was not nice, the manager told me that he would call the police on me because I took a look at the papers I signed. The room had a smell to it when you walked in. The sheets and towels were dingy and had spots on them. The toilet backed up in ther tub while I took a shower. COmplained to the manager and he told me that I should have looked for another hotel to stay if there were some many problems. I told him I would have if there were another one available. Everywhere was sold out.

Business response:

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

Steve

6 years ago

I think staff needs training and the physical condition of rooms need to be more carefully checked. The air conditioning barely worked. The room smelled really musty. There was a small puddle of water on the floor near the nightstand when I checked in. The older gentleman who checked me in did not seem to really know what he was doing. The bed was comfortable

Business response:

Marcia

6 years ago

See above See above No wi fi No real amenities Staff was friendly but not hotel quality efficient Our reservation was mixed up.

Business response:

Know that your voice is of tremendous importance to us and we value your comments about our staff and wi fi. We hope to see you again in the future.

Jersey

6 years ago

Poor The manager was rude and not welcoming. the price, the breakfast that I didn’t get to have bc it was done already by9.. also we couldn’t pay cash when we got there. The parking..

Business response:

Kiara

6 years ago

The worst experience I’ve ever had Took me an hour to check in, even though I booked it days prior. They said they didn’t have a room (they had enough time to tell me before I got there) I finally get a room, I go up there lug all my bags up stairs and the room is dirty. Bed covers are slept in, trash everywhere. They really couldn’t clean it while I was standing there for an HOUR? Next, I went down to ask for my money back and that I will not be staying there. I was told I would get my refund, and then the man disappeared f... read more

Business response: