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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay
The staff at front desk was amazing, they were very helpful. No towels, no service and bathrooms were dirty. Didn't have the breakfast, location was good.
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
$100 deposit was not mentioned at booking or confirmation. Staff was not able to help. The chlorine in the indoor pool was so unbearable we could only be there for 10 mins. My little ones were unable to breathe
Business response:
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our pool. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Okay Dirty pillows, dirty sheets, dirty towels.
Business response:
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Good The breakfast was not good at all.
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Poor The hall way smells cigarettes.. I couldn’t understand the front desk worker .. very broken English
Business response:
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Not good. The actual staff there is rude, and could careless about customer service and would never stay at this or any other hotel affiliated with wymdym. Staying with Marriott never can go wrong !!! Nothing
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Terrible See above It must have changed management since last year. Only 2 towels in the room with 4 people had to sign for more towels which took 1/2 hour. Had to always ask for toilet paper. Which also took time. Never any pool towels and when I called the front desk and told them there were a lot of people in the pool they only would bring down 4. The breakfast was never stocked enough. No coffee had to wait a long time, 1/2 and 1/2 and milk sour. Only would put out a few sausages and eggs out at a time. The poor women wh... read more
Business response:
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our towels and breakfast. We hope you will return so that we can provide you an even superior experience.
Okay Horrible service over charged our card then took over 48 hrs to hear back from a manager
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.