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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay It kinds smelled like cigarettes or incense. The room, pillows werent good at all. The bathroom door opened up into the mirror in the bathroom and the shower and tub were extremely outdated. I liked the staff they were very nice. I liked they had a pool and breakfast in the morning.
Business response:
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and breakfast. Please do come see us again.
Perfect location but hotel itself could be better. Towels we received still had make up residue from previous person that used them it smelled like it was laundered but was still dirty, sink seamed clogged and water didn’t drain properly. Also the corner shelf caddy in the bathtub was broken. AC was turned on and it smelled like filter needs changing. Policy to pay in cash changed only excepted credit cards and when i asked staff why it was changed they couldn’t tell me reason or when policy changed. It was at a great locati... read more
Business response:
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Poor Smell of mold mildew. Had to leave due to Key cards didn't always work. Staff yelling at each other causing a scene in front of guests.
Business response:
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Bom lugar Nada Tudo
Business response:
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
Good hotel with bad policies and personal. The staff was not friendly. The cleaning staff didn't have clean towels on time. The hotel charged $15 for every hour you want to check in early although the hotel was almost empty. The hotel is several miles from the beach with almost nothing around the hotel. The facility was clean, the rooms and the beds were large and comfortable.
Business response:
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Okay
Don't expect smiles. Front desk manners terrible. Wake up call never received! When advised there was no apology. Location to shopping
Business response:
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location and your insights regarding our front desk. We hope to see you again to deliver you with a 5 star experience.
Básico con servicio mediocre Personal de recepción nada agradable, y no da ningún información. Tuvimos que preguntar al personal de limpieza (muy amable por cierto) cómo llegar al cuarto, dónde era el elevador, dónde era el desayuno, clave de internet, etc. Al hacer el checkout el día siguiente otra persona nos atendió con la misma mala actitud. No tiene elevador al piso dónde nos hospedamos. En la noche muy ruidosa. Ubicación bien. Desayuno sencillo pero completo.
Business response:
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
It was okay staying The girl that took care of us when we first walked in was super rude! I asked for one bed with a crib for my newborn baby and she threw the pack and play at me with the attitude like oh figure out on your own plus she made me pay extra because I wanted to check in early although on the booking website I said I wanted to check in early because of the baby. I like how clean the place was and the location was perfect for my family.
Business response:
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,220 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.