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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Dont stay here The bed was dirty with sand the first night, so we asked for the bedding to be changed the next morning. It was NOT. As we arrived back real late the second night, there was nothing the front desk said they could do, so we had to sleep in the same bed again. The tv remote had to be programmed by the front desk each night when we got back to the room. On top of all that they actually charged my debit card $200 for a security deposit even though we paid cash upon arrival. We complained upon checking out, and the... read more
Business response:
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Fair Whenever we asked the front desk for anything anything including towels or the wifi password we were given an attitude. In fact we were told no initially about the towels. Only after I asked why, was I told no one was there to bring them to the room and we would have to go to the front desk to pick them up. We also had to ask at 5:15pm for our room to be cleaned even though we did not have a do not disturb sign posted, but immediately at 11:05 they were quick to make sure we checked out on time. Lastly, our card key sto... read more
Business response:
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed and your comments about our towels. We hope to see you again to deliver you with a 5 star experience.
Staff stayed on his phone more then helping guests. We had a pillow that spelt rancid. I brought it to the front desk for another pillow, the guy stood there on his phone not even giving me attention. Finally asked if I could get another pillow because that one was rancid and he shook his head no, there are no other pillows.
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Disappointed When I asked if we could check in 1.5 hours early I was told they did have a room available but it would cost $15 per hour which he somehow calculated to $30. I have stayed in hotels for over 30 years and never once had to pay to check in slightly early. When we checked out 2 hours early and asked for a rebate, I was laughed at and told no. The bed was comfortable and the room was clean.
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed and also our room. We hope you'll return to see how we continue to improve our service and hospitality.
Ok but not up to Wyndham standards Night clerk not very pleasant Free breakfast
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast as well as our clerk. Please do consider us again on your next visit to the area.
I think that their customer service and also the manager at that hotel needs some training in good a Longer breakfast time. The staff on the phone and the manager there were not friendly or accomodating. It is a ridiculous rule that for every hour you can check in they charge 15.00 per hour. did not get to breakfast. it ended to early
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Niet supermodern masr accomodatie voldoet Handdoeken en linnen had een grauwe kleur en waren wat dun. Het kingsize bed sliep heerlijk. Ontbijt was goed en variatie genoeg.
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our bed. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Fair Room wasn’t cleaned on two separate occasions. Towels weren’t replaced on several occasions. No tea bags in the room at all (I don’t drink coffee). Person cleaning the room did not speak any English. Location
Business response:
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our location and comments about our towels. We hope to see you again in the future.
Very Poor The room was never cleaned before we arrived. The toilet and shower were disgusting. The sheets on the bed had stains and hair left behind from a previous guest. The mouse droppings along the wall of the room were a nice touch. A non smoking room smelled like an ashtray. There was no housekeeper on staff to clean the room and they would not move us to a different room. They sent an elderly gentleman to inspect room and he wiped toilet down with a wet rag and then used the same rag to wipe up the mouse droppings. He... read more
Business response:
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,220 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.