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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay There were no towels bars in the bathroom. The refrigerator was missing the door to the freezer compartment and it was covered with at least an inch of ice. Paint was peeling off the door in room and in hallways. We checked in with four occupants and found three towels, two hand and two wash towels. We requested more - 1 bath, 2 wash & 2 hand towels. We made the request twice and finally after 9 pm went to the front desk and received pool towels and wash cloths. Still waiting for an email copy of my receipt, since he wo... read more
Business response:
Donna, I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved experience in future visits.
Fair
Very Poor
I stayed in other hotels that were much less expensive and a much better stay. The breakfast was terrible. I understand it was continental but the eggs were disgusting. The shower head was not working right. The pool room had such a strong odor of chlorine it burned my eye so bad I could only stay in there for 30 minutes. The location wasnt a very good place either. I paid a lot for the 2 nights I excecpt more from an expensive hotel. The bed was very comfotrable. The room was clean. The hot tub was wonderful.
Business response:
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
No pool no spa No pool no spa
Business response:
Thank you for sharing your experience. We truly appreciate the insight regarding our pool. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
This review is hidden because it doesn't meet our guidelines.
It was adequate for what we needed. The bathroom was not cleaned daily from what I saw. The garbage was taken out daily but I don't believe they were cleaned. The beds were also not made daily either. Misplaced the key card to my room and staff happily replaced.
Business response:
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and room. We hope to see you again to deliver you with a 5 star experience.
Very Poor No have available spa and pool in the weekend
Business response:
Rene, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the unavailable pool and spa. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Will not be staying at a la Quinta again...ever... I had booked this particular property for the pics. Of the pool and spa, however they were closed. The room was tiny, which would have been fine had it been comfortable. The beds and pillows were not comfortable and the room and halls smelled horrible. It was a mixture of smoke and formaldehyde. I had terrible allergies and asthma. Not a good value for the price. I was able to travel with my pet which was convenient
Business response:
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,814 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.