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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Late check-in mix-up. If not for the odor in the room, it would’ve been fine. The room had a funky odor. There was some type of room freshener packets attach to the fan, but it didn’t cover the odor. I called at 6 pm to say we’d be arriving very late ( like 2 or 3 am) but to please hold the reservation. The evening receptionist said she checked us in and all we needed to do when we arrived was to sign the paperwork and pick up the key. When We arrived at 3, there was an alarm going off. The receptionist said that all the roo... read more
Business response:
Thank you for taking the time to share. We appreciate your feedback regarding our bed and front desk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Okay
Fair I booked a deluxe room with two Queen beds and paid a high nightly rate of $260 a night as myself and two female friends were staying for to run the New Jersey marathon. When I checked in I was told that I could pay a late checkout fee of $20 extra per hour for a total of $280/night which is a lot to pay considering the room goes for $100/night usually. After finishing the marathon my friends and I returned to the room to take a shower. The desk manager pictured was harassing us to leave the room as soon as possible or ... read more
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
I am disappointed in booking.com. My price was very over inflated and it was not the quality advert Hotel was old and worn. None of my requests were honored. Asked for high floor got first floor. Asked for quiet area got front on highway. Asked for early check in and Was refused. Offered early in did $15 an hour indicating room was available that is outrageous. Breakfast was minimal and they allow pets. I don’t want a room that has had animals in it. Saturday night there was a steady stream of noise from 4 am till 7 am. Staf... read more
Business response:
Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and area. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Very loud hallways doors slammed so loud The breakfast wasn’t good. Cold. Coffee was terrible.
Business response:
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Fair We left within four hours. An overnight lil spring break for my ten year old son..... with great coping skills... pool was ok Won’t return unfortunately
Business response:
We appreciate that you have taken the time to let us know how you perceived our accommodations and find your review very distressing. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Disappointing The room I was given wasn’t the room I had reserved it was completely different then the one I originally wanted. The lady at the front desk was really nice
Business response:
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our front desk and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
No agradable Lo que más me molestó es haberme ido sin desayunar La cama era cómoda
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Will never book there again. We had requested an early check in which was denied, we also requested an upper level that we didn't get. The hallways had an awful smell. The girls at the front desk were very nice, even though they couldn't accommodate our requests.
Business response:
Thank you for sharing this honest review and feedback about our front desk. We hope to see you again and that you will be truly impressed with our continued improvements.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,815 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.