This profile has been claimed by the business owner or representative.
La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Had Thanksgiving turkey dinner. Salad was fair, but small. Dinner was cold and had to send it back. Warm apple strudel dessert was cold, but the ice cream was melted. Overall very disappointing.
Business response:
We're truly sorry to hear about your disappointing experience during your Thanksgiving turkey dinner with us. We strive to provide hot, delicious meals and excellent service, so we're disheartened to learn that we fell short of your expectations. We appreciate your feedback about the cold dinner and dessert, as well as the salad portion size. Your satisfaction is important to us, and we hope to have the chance to serve you better in the future.
Food is not good. The food is not authentic Italian. Ordered beef ravioli, the beef was not fresh. The Ravioli seemed it was previously cook and reheated. Service need improvement. Had to ask the waiter three times for an additional cranberry juice. I would not recommend this restaurant for the quality of food served.
Business response:
We appreciate you taking the time to provide your feedback, Jose. Your comments have been shared with the appropriate team.
The low marks for our experience are because I have been dining at La Strada for decades and this was my least favorite experience. In the past, La Strada was a true dining experience, with an atmosphere of elegance. Over the years that has declined quite a bit. The staff were attentive, but lacked finesse. The Caesar Salad use to be made at the table with a sense of flair, but that no longer is the case, and the salad was watery or came from a bag, not good. On the past, customers would match the dining experience by dressi... read more
Business response:
It's regrettable to hear about your recent experience at La Strada. We appreciate your long-standing patronage and value your feedback. We understand your disappointment with the changes you've noticed over the years, particularly regarding the atmosphere and the Caesar Salad preparation. Your comments about the staff's attentiveness and the quality of the entrees are noted. We will carefully consider all the points you've raised and address these issues internally.
We were seated by ourselves in the very far back room. We felt so isolated. The room was chilly.
Business response:
We take all feedback seriously. We apologize for the isolated seating experience in the chilly back room. Thank you for sharing your concerns.
This was very disappointing. To preface, the restaurant was NOT busy so really no excuse for poor service and even worse food. All of the dishes ordered by our group were only slighty warm and lacked real flavor. The only good part of the meal was the wine. They were, of course, out of our first selection though thus garnering even fewer points in the favorability column. La Strada was always a great restaurant we could count on for excellent food and service. A real shame to have this experience at this price point. There a... read more
Business response:
We appreciate you taking the time to provide your feedback, Debbie. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
The staff was very friendly and the food was excellent, however we were seated at the very back of the restaurant which was very off putting. We were not dressed shabbily and we had made reservations well in advance. Only one other occupied table was near us otherwise we were looking at a darkened empty dining room. There were other tables available so it seemed rather odd to seat us so far back in the restaurant.
Business response:
We're grateful for your feedback. Thank you for sharing your concerns about the seating arrangement.
Our table was at the end of the dining room and other patrons were brought to their table by being squished between our table and a sideboard although there was another route. It was also disappointing to witness the attire of other diners. Jeans, T-shirts, ball caps. The internet listed you as fine dining, which implies a certain amount of decorum and dress code. Dress code at the very least should be enforced. There was also another patron who unnecessarily occupied the hostess as he did not have a reservation and continue... read more
Business response:
We're sorry to hear about your experience at La Strada. We appreciate your feedback and will address the issues raised, particularly regarding the seating arrangements and the dress code expectations. We strive to provide a fine dining experience for all our guests, and your comments will help us improve. Thank you for acknowledging our good food and pleasant waitstaff. We value your input and thank you for reaching out.
Not good. I had "veal saltimbocca". If it was veal, it was way overdone and came with a thick brown gravy. It could have been a thin slice of sirloin for all I know. Not good. ..My wife had chicken parm. A round piece of chicken, we thought was a chicken patty, thin layer of "sauce" (no flavor tomato sauce from a can) and a thick glob of cheese. Dry as a bone. Asparagus was old and light green, no flavor. all in all a terrible waste of money. Good thing they are not operating in NY passing this off as Italian, they'd have cl... read more
Business response:
We're disappointed to hear about your experience at La Strada. We hope you ached out to the manager for assistance during your visit. They will always try to remedy any issues to your utmost satisfaction. Thank you for your feedback. We hope you'll give us another opportunity to better serve you in the near future.
La Strada is usually very good but we must have gone on an off day. Service was okay but the food came out lukewarm at best. We had a show to go to so not enough time to send back. Hopefully next visit will be up to their usual standards
Business response:
Apologies for any inconvenience during your recent visit. We strive to improve based on your feedback. Thank you for sharing your experience.
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,440 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.