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La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Poor customer service. Our waitress needed a crash course in serving 101.
Business response:
We appreciate you taking the time to provide your feedback, Jordan. Your comments have been shared with the appropriate team.
The reservation was for 8:15 p.m. We arrived 10 minutes early, and we're told by the hostess they were behind and to have a seat in the Bar area where she would come get us when the table was ready. At 8:40 I heard my name being shouted from the Hostess podium outside the bar area. I quickly gathered my things and went to the podium to find a Supervisor type person giving my table away because I apparently took about 12 seconds to run to her yelling of my name into the hotels corridors. She said she had to clear the entry an... read more
Business response:
We're deeply sorry to hear about your disappointing experience at La Strada. We strive to provide excellent service and accurate menu information, and it's clear we fell short during your visit. We apologize for the delay in seating, the miscommunication with the hostess, and the menu discrepancy you encountered.
When I make a reservation and arrive a bit early or on time I'm expecting my reservation to mean something. We arrived a few minutes early and waited 40 minutes with no notification a table was available. We approached the hostess and said we would be leaving to eat elsewhere after waiting 40 minutes. Miraculously, a table was ready. The food was okay, the server was silly to the point of being obnoxious. Not a very fun evening and we won't return.
Business response:
It's unfortunate to hear about your experience at La Strada. We value your input and apologize for the long wait you encountered despite having a reservation, as well as the service issues you experienced during your visit. We strive to provide prompt seating and excellent service to all our guests, and we clearly fell short in this instance. We appreciate you bringing this to our attention, as it helps us improve.
maybe just a bad night for La Strada service was the worst we order a second round of drinks with our dinner (4 people at our table) never came out we sent food back cause it was cold and to salty i had the chicken parm ask for some extra gravy on the side never came out and the funny thing after i finish eating a waiter comes over and ask me if i wanted grated cheese on my meal i was already done eating . i will say thank you to Tommy and Michael for seeing the problem and taking care of the meal a worker did come over to m... read more
Business response:
Thank you for the feedback. We are disheartened to hear about your experience with us. We really hope you give La Strada another chance, as it is one of the highest rated Italian restaurants in the area. Clearly, we had an off night and there is no excuse for that. However, if you give us another chance, we guarantee that La Strada will become your favorite Italian restaurant in Reno/Sparks. Please get in contact with us directly at TheRowGuestFeedback@caesars.com
We usually really like dining here, this time not so much. Our server Christopher was charming. The food was very good. The ambience was terrible. The couple behind us listened to television shows at full volume, the table in front of us listened to the football game on 2 phones at full volume. They were never asked by staff to turn the volume down. Finally other guests had to go to their tables to ask. It was not a relaxing dining experience. I finally just had my food boxed to go and I’ll rethink coming back.
Business response:
Thank you for sharing your concerns about your recent dining experience. We sincerely apologize for the ambience issues you encountered during your visit, which clearly detracted from your enjoyment. We appreciate your feedback about the noise levels from other guests, and we regret that our staff did not address this situation promptly. We strive to provide a relaxing atmosphere for all our diners, and we're disappointed that we fell short on this occasion.
3rd time there Seems like it was more commercial than I previously recall
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. La Strada
The quality of food, and even a wine flight was disappointing. The main dining area was loud (we were positioned near a speaker, so that didn't help), as well as being scuffed-up and unattractive (the restaurant uses what appears to be a buffet space). The service was slow, and they appeared to be understaffed. The salad was good, but otherwise, I would definitely suggest finding an alternative.
Business response:
We're sorry to hear about your experience at La Strada. Please accept our apologies for the disappointing quality of food and service. Your feedback is valuable to us.
Was disappointed they did not have clams available that night
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. La Strada
We made a reservation a month ago for La Strada, expecting to be seated inside the cozy confines we've experienced in the past. But, no, we were placed in 'the annex,' which was part of another "casual" restaurant years ago. No ambiance, loud, impersonal. We did receive very good service from our waitress, Lea. Caveat emptor!
Business response:
We're disappointed to hear about your experience at La Strada, particularly regarding the seating arrangement in 'the annex.' We understand how important ambiance is to our guests' dining experience. We appreciate your kind words about Lea's service, and we're glad she provided excellent attention. However, we recognize that this doesn't make up for the overall disappointment you felt.
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,440 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.