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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Exceptional
Very Good
Fair
Bad Better and more polite Bad staff
Business response:
Apologies for any inconvenience. We value your opinion. Please feel free to reach out to us at (775) 786-5700 to discuss your experience further.
Did not stay there try to cancel my booking within an hour of making the booking. The mattress was wore out ,room was dusty, manager Scott was unprofessional.(rooms look nothing like the photos)
Business response:
We take your feedback seriously. Please contact us at (775) 786-5700 to discuss your concerns further.
Disappointed They don’t really have front desk staff and the guy that check us in was very rude, not only did we have to wait over 30 minutes to get checked in after giving us issues with my reservation he charge the early check in fee because we got there around 1:30pm and didn’t wanted to waive it even though his customer service was beyond unprofessional. Also our room AC wasn’t really working or the drain in the shower. I don’t think I will stay at this hotel ever again. Location
Business response:
We apologize for the wait, check-in issues, and room concerns, Paola. Please share details at https://www.caesars.com/help-and-support so we can help.
MOTEL 6 stay away Everything I had a suite but it was not a suite it was a motel 6 king room with a tiny pull out couch. Will nv stay here again . No sheets or pillows or blanket for 2nd bed took them over an hour to bring up to room. Extremely expensive for a motel 6 (lady luck) No breakfast included. No sheets or blankets or pillows for the 2nd bed. The price was extremely high for a motel 6 (lucky lady) won’t stay there again ever.
Business response:
Sorry for any inconvenience, Rosemarie. We apologize for the suite and bedding issues. Please visit https://www.caesars.com/help-and-support for assistance.
This hotel is an absolute embarrassment, and I’m shocked it’s allowed to operate in this condition. The parking garage r
Business response:
We apologize for your experience. Please visit https://www.caesars.com/help-and-support so we can address your concerns directly.
Me gustaba mucho este lugar pero yo creo que ya voy a tener que cambiar a otro! No me gusto que tenía mal olor y tanto la tina de baño como el lava manos estaban en mal estado, se iba el agua muy lento estaban tapados E alojamiento si me gustaba, de hecho e ido 5-7 veces al año pero esta vez a sido la peor!
Business response:
Lamentamos mucho el mal olor y los problemas de fontanería durante su estancia. Por favor, póngase en contacto con nosotros en https://www.caesars.com/help-and-support para que podamos solucionarlo, Gabriel.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,228 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.