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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Very Good
Uncomfortable Terrible The water in the shower would not get hot the air conditioner was not working blowing out hot air when it was on cool there where several things broke. In the room the water from the shower leaked into the bedroom the manager niel told me he could not do anything for me it was my anniversary 28 years yes we go up every year we will never ever use lady luck hotels again or play there and I'm telling everyone i know about my experience
Business response:
We take your feedback seriously about the room issues and anniversary experience. Please visit https://www.caesars.com/help-and-support for assistance.
Fair The room was way too hot with no way to control it. It snowed one of the nights there and even with the window open it was too hot to sleep
Business response:
Thank you for sharing your feedback with us. We’re very sorry to hear that the temperature in your room made your stay uncomfortable. That’s certainly not the experience we want for our guests. Our team should always be available to help adjust the room temperature or offer alternative solutions, and we apologize if this wasn’t communicated clearly during your stay. We’ll be reviewing this with our staff to ensure we provide better support moving forward. We truly appreciate you bringing this to our attention, and we hope yo... read more
Not happy... House keeping tried to push our door open at 8am. They knocked and entered didn't even announce themselves. I kept yelling when they knocked "HELLO". NOT HAPPY....Check out is by 11. They shouldn't be barging in before that! Also ligjt in the bedroom was going out it was like a strobe light... Nice location
Business response:
On behalf of the Horseshoe Casino Black Hawk please accept my sincerest apologies. It is clear that measures need to be taken to improve services to create a fun and exciting atmosphere. Please be assured that my team and I will work hard to improve guest satisfaction. We certainly do not wish to lose you as a valued guest. I’m confident that a future visit will better reflect our commitment to customer satisfaction. Please do not hesitate to contact me direct if I can be of any further assistance.
I will never go back to this hotel it was the worst experience I have ever had I didn’t like how they handled this situation and told me they would give me a fan not knowing if they had any to give. They had no air conditioning did not offer and kind of solution they offered me a fan but then they didn’t have any fans available. Maintenance said he would check if horseshoe had any but never came back with a fan and then told us to just leave our door cracked for air. We ended up leaving a few hours after checking out and I s... read more
Business response:
Thank you for taking the time to reach out and share what happened. We are truly sorry for the experience you had during your stay. The situation you described is unacceptable, and it’s clear that we fell far short of providing the comfort, communication, and support our guests deserve. We apologize for the lack of air conditioning, for offering a fan that was ultimately unavailable, and for the way the situation was communicated to you. You should never have been advised to leave your door cracked as a solution, and we unde... read more
Apart from me paying twice it wasnt bad but I wouldn't come back. I paid 2 booking and no one got back to me about a refund.
Business response:
Thank you for sharing your feedback with us. We’re very sorry for the inconvenience you experienced with your billing. You should never have been charged twice, and we apologize that you have not received an update regarding your refund. Please know that we take this seriously. Our team is happy to look into this immediately and work with the booking platform to ensure the duplicate payment is resolved as quickly as possible. We understand how frustrating this situation is, and we appreciate your patience. We’re glad to hear... read more
Fine Not enough chairs in room. No remote for tv. Location
Business response:
We appreciate your input about the room amenities. We understand your concerns about seating and the TV remote availability.
Disappointing
Not a good experience for the price. Over priced will not be staying there again Was old and dated. Room had a smell. Took 1 and half hours to get bedding.
Business response:
Thank you for sharing your feedback with us. We’re very sorry to hear that your stay did not meet expectations, especially considering the price. The concerns you mentioned—an outdated room, an unpleasant odor, and the long wait for bedding—are not the level of comfort or service we aim to provide, and we sincerely apologize. Your comments have been shared with our housekeeping and maintenance teams so we can address these issues promptly. Waiting an hour and a half for bedding is unacceptable, and we will be reviewing our p... read more
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,228 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.