This profile has been claimed by the business owner or representative.
Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
I asked for a receipt when I checked out , was told it would be E-mailed to me, I called because I never received it. An The hotel doesn’t have restaurants to have a choice of breakfast, lunch or dinner items . Your hotel is very limited. Other hotels had restaurants with many options! And point for free food ! It was located in a very nice area, close enough to get around to other places. We’ve stayed at Caesars know the Horseshoe and it was very nice, but it’s really change!
Business response:
We apologize for the receipt issue and limited dining options. We're glad the location worked well for you. For support, visit https://www.caesars.com/help-and-support.
Fair The lady that checked us in, first she charged me a ridiculous amount of $75 in case I stoke anything which is what she said and it still hasn't come off my credit card. Then she told us to go to the wrong elevators. Then EVERY time we went to the desk she was not there. She put up a sign back in five minutes. But she never was there.
Business response:
We are sorry to hear about your experience, Diane. Please visit https://www.caesars.com/help-and-support regarding the charge and service concerns.
Disappointed that we had to call and ask for items that should be already there! There was only 2 toiletries on the shelf in bathroom. 1 soap. Not enough for 2 people. Needed those and extra towels brought to us and the staff didn’t know what toiletries were. Only brought towels. Needs a microwave!!
Business response:
Apologies for any inconvenience, Karen. We regret the toiletry shortage and staff confusion. Please visit https://www.caesars.com/help-and-support so we can address this.
Bad
Fair
Clean, comfy Out dated bed was comfy, clean room, and a beautiful view.
Business response:
Thank you for your feedback, Natalie. We're glad the bed, cleanliness, and view met your expectations. We hear you on the outdated feel and will share this with our team.
Disappointing
lack of staff availability and responsiveness is making for a poor stay no staff available. when I requested blankets they said they would provide some but never did. great location.
Business response:
We are concerned to hear about the lack of staff availability and unmet blanket request. We're glad you enjoyed the location. Please visit https://www.caesars.com/help-and-support for assistance.
It was great except when I was checking out I didn't appreciate paying for beverages that were out of date and told I wouldn't get a refund or another beverage. So I was taken back by the staff who rudely told me I could get a refund. The staff member also told me I would have to go to the sister casino to get a refund. When I arrived the manager was rude and didn't acknowledge my inconvenience. He also didn't give me refund and was with a customer who he was also being rude to. I won't name these people but they know who th... read more
Business response:
Thank you so much for taking the time to share your detailed feedback with us. We truly take your experience seriously and want you to know that your concerns have been heard. We sincerely apologize for the frustration and inconvenience you encountered during your checkout process, particularly regarding the out-of-date beverages and the refund situation. The way this matter was handled by our staff members is certainly not the level of service we expect to be delivered to our guests, and we deeply regret that you were treat... read more
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,228 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.