Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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Chris

5 years ago

Clean modern room. Unclear instructions regarding checking but was resolved. Minimal restaurants. Nice stay

Business response:

Chris, thank you for the outstanding score. It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.

Dianahicks

5 years ago

The room had a broken lamp no alarm clock trash can mossing in bath room

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Joey

5 years ago

Business response:

Thank you Joey for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

CathyP

5 years ago

I really love what they have a vending machine on each floor sodas and snacks and it had aspirin in the mini machine which was well needed ,ice machine that was very convenient. Also it was very clean and I don't drink over there doing extra cleaning but it was very nice and clean the rooms we're very comfortable

Business response:

Thank you CathyP for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

Anonymous

5 years ago

Business response:

Dana

5 years ago

Business response:

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

Jerry

5 years ago

Business response:

Thank you Jerry for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck 

Roxanne

5 years ago

Just ok... Our room was pretty average. I’m happy that the temp outside was not too hot. The air conditioning didn’t work so it was warm all night. We had to sleep with window open. The wind shook the window frame if it was open or not. Lots of nosie traffic on road outside window.

Business response:

Thank you for taking the time to review your visit Roxanne and for letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck.

Raquel

5 years ago

Everything very clean and check in went very well.

Business response:

Thank you Raquel for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.