Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,369 reviews

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Zackariah

2 years ago

Exceptional

Business response:

We appreciate your positive feedback, Zackariah! Thank you for choosing Lady Luck Casino Black Hawk.

Kirk

2 years ago

Good

Business response:

We appreciate your feedback, Kirk. If there's anything specific you think we can improve on, please feel free to call us at (303) 998-7777. Thank you.

Gabriel

2 years ago

No estuvo muy buena , sin tele y un poco de mal olor .. pero estuve más tiempo fuera del cuarto jugando La televisión no servía Bien

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We will address the issues with the television and ensure a more pleasant experience for future guests. Thank you for your feedback.

David

2 years ago

It was ok Yeah…needed more staff …it looked like Come eat at the restaurant. Had to wait for people to clear out before you could get in … there was only a few people in the restaurant eating.The wait was tremendously long, so we left .

Business response:

We apologize for the inconvenience you experienced during your visit. We will address the issue of staffing and work to improve the wait times at our restaurant. Thank you for your feedback.

Carolyn

2 years ago

Outstandding service by housekeeping.

Business response:

We are thrilled to hear that you had a great experience with our housekeeping team. Thank you for taking the time to share your feedback. If you have any further comments or concerns, please don't hesitate to reach out to us at (303) 998-7777.

Esli

2 years ago

Exceptional

Business response:

We are thrilled to hear that you had an exceptional experience at Lady Luck Casino Black Hawk. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back soon!

Khristina

2 years ago

Good

Business response:

We appreciate your feedback, Khristina. If there is anything specific that you feel could be improved, please don't hesitate to contact us at (303) 998-7777. Thank you for visiting Lady Luck Casino Black Hawk.

Steve

2 years ago

Good The kiosk to check in was broken. I had to go to the Horseshoe to check in. Need more staffing. The room was nice and clean. .

Business response:

We apologize for the inconvenience you experienced with the check-in kiosk and staffing. We will address these issues promptly to ensure a smoother experience for our guests in the future. Thank you for your feedback.

Jost

2 years ago

Good The bed was uncomfortable. Yes

Business response:

We apologize for the discomfort you experienced with the bed during your visit. We're happy to see you had a good time with us overall and we look forward to welcoming you back again soon.