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Lamps Plus
- Lighting Fixtures & Equipment
- Torrance, CA
About this business
Location details
18989 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Lamps plus is horrible. I ordered a chandelier and it never arrived and they told me I still have to pay for it. They instructed me to file a dispute with my card company since they still to this day have an open clam with FedEx for my November order. Meanwhile, they fought my dispute and said my item was delivered, when it was not. I have a ring camera in front of my house and there is zero delivery. I ordered in this store to have it shipped to home and I would caution anyone shopping here because you may not receive the p... read more
Business response:
Hello Ariel, Thank you for taking a moment to review our Torrance location. We apologize for the experience you had trying to receive your item and would like to ask if you could reach out to us so we can learn more. Please email us with your contact information and order details so we can be in touch. Thank you, Lamps Plus
Lamps plus has a lot of great inventory, however their customer service is very lacking. I purchased a beautiful flush mount fixture back in late February for a new apartment I would be moving into in March, but the pandemic hit and I wasn't able to move in until July. When the lamp was finally installed two of the former branches stopped working within a few minutes of installation. My electrician said there was a problem with the lamp and he could fix it for me, but at an additional charge. The lamps was new and right out ... read more
Business response:
Hi Sarah, Thank you for taking a moment to leave us a review. We are very sorry to hear about your recent experience at our Torrance store location. We appreciate that you've brought this issue regarding installation to our attention, and we have made sure to have our store and corporate teams look into this. If you need further help from our teams, please reach out to them again or email us at community@lampsplus.com. We appreciate your patronage and hope you'll visit us again soon so we can provide an excellent experienc... read more
I went to purchase a lamp shade. Walked in 6 workers standing and talking at front desk. Asked where the lamp shades were they were able to stop talking long enough to say to the right in the back. Keep going you will find them. Found my own shade paid went to my car to get another shade to check for size. Again no one said can I help you. I walked by another employee and as I was walking back I said not much of a selection. She said it is what it is. I said no. Wrong answer answer was yes the isn't much of a selection... read more
Business response:
Hi Maryjane, We are sorry to hear about your recent experience at our Torrance store. We appreciate that you've brought this issue to our attention. I've forwarded your review on to our Management and training teams so that this can be looked into. We'd like to get in touch with you to discuss your experience, and see if there is anything we can do to improve your impression of your overall experience with Lamps Plus. Would you please email us at community@lampsplus.com with your contact details and we will be in touch? T... read more
I ordered some bar stool and the lady that answered the phone wrote down all my info like the card number everything...I also asked if it could be assembled there and she said yes & that they will assemble it. After 3 weeks still nothing...no call.... no nothing so I called and the SAME girl says " oh...they need the 3 digit code from the card" I was like what do you mean?!?! I gave it to you and I thought the reason why it was taking so long was because of covid and everything is taking long. So then I had to call customer ... read more
Racist staff! My mother went to look for lighting fixtures for our newly built bathroom. She went into the store with the expectancy of being treated like all the other customers. As soon as she went in, the manager passed by her and gave her dirty glances. Then this white couple comes in, and as soon as they did, the manager goes straight to them and says, "Hi, welcome, how can I help you?" Yet to my mom for being Hispanic was ignored. Not even a hello, or acknowledgment. Then my mom asked, "excuse me, can I be helped?" The... read more
Business response:
Hi Juana, We're so sorry that you had this experience at our Torrrance store. We appreciate that you've brought this issue to our attention. I've forwarded your review on to our Management and training teams so that this can be looked into. We'd like to get in touch with you to discuss your experience, and see if there is anything we can do to improve your impression of your overall experience with Lamps Plus. Would you please email us at community@lampsplus.com with your contact details and we will be in touch? Thank you... read more
I purchased directy from the store and worked with a sale rep a $430 ceiling fan with addtional $30 wall control ( which the store sales rep chose as it was compatible with the fan) and installation for $100= $560. The Lamps Plus installer installed ceiing fan incorrectly and caused a crack in the ceiling and charged $25 additional for installing wall control even though I had already paid $100 for the installation. After I paid the additional $25, I was told the wall control is incompatible and does not work. LP sent out a ... read more
Business response:
Hi Beth, We're sorry to hear about your recent experience with our Torrance store location. We appreciate that you've brought this issue to our attention. We hope that you were provided with courteous, attentive, and efficient service at this location from the store associate who assisted you. However, we sincerely apologize for the inconvenience you dealt with during your order's fulfillment and processing. I've forwarded your review on to our Management and training teams so that this can be looked into. We'd like to get... read more
We purchased two chairs over the weekend at this location. We were EXTREMELY clear with the sales woman Delaram Kalantari that the chairs should NOT be shipped till the week of May 20th as our house is currently vacant and we won't be moved in till that week. She made a special note in the order not to deliver the chairs until that time. Then, I get an email yesterday saying my chairs have shipped and will be delivered either today or tomorrow. Seriously??? After speaking with a woman at customer service, she states that the... read more
Just left the Torrance Store 20 minutes ago,the most rude sales experience I've had in years. I asked a question about an item an the young woman sales associate was very rude and dismissive. I told her thank you and left the store. I will never shop here again.
Found an LED desk lamp at their store on sale for $44.98 but when I went to pay for it the cashier told me the price is 129.99. She told me the sale ended but no one changed the price yet. That is not my problem it is theirs. They must honor the price listed otherwise it is clearly a bait and switch tactic! An unfair sales practice not to live up to their mistake. The better business bureau should hear of this.
Frequently asked questions about Lamps Plus
How is Lamps Plus rated?
Lamps Plus has a 4.4 star rating with 579 reviews.
When is Lamps Plus open?
Lamps Plus is closed now. It will open at 10:00 a.m.