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Lamps Plus
- Lighting Fixtures & Equipment
- Torrance, CA
About this business
Location details
18989 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Hi there Lamps Plus store and sales people are great , but do not deal with Bambi WEEMS STORE MANAGER! Thank you
Business response:
Hello Sargon, It appears that you are upset with your experience in our store. We would like to learn more about the situation and ask that you kindly reach out to us at ratings@lampsplus.com. Thank you, Lamps Plus
I have never met a store manager! Bambi was so rude and I didn't care and was unempathetic that i drove 40 miles to come to the store to pick up a fixture for my house. Beyond rude and condescending. I don't recommend this business as it has gone down the hole and apparently will never come back as long as they're hiring such rude and uncaring people.
Business response:
Hello Mary, Thank you for taking the time to review our Lamps Plus store in Torrance. We set a high standard for customer service in all of our store locations and it appears this was not met during your visit. We appreciate you bringing this to our attention and we would like to get in touch with you to learn more. Kindly email us with additional details at community@lampsplus.com. Thank you, Lamps Plus
i ordered four outdoor lights for $3000 and had them arrange for delivery to the house...the first two arrived 2 weeks later and were of sub par quality (for that amount of money they should be of heavy brass stock...) i promptly returned them and was asked if i would be returning the other two that were delivered...i told them i never received the other two..they told me to check my cameras and it was probably due to porch pirates stealing them...but i was still accountable for them! i filed a claim with my credit card co... read more
Horrible store customer service suck management is awful . Needs new people with experience no one had it period!!
This particular Lamps Plus is not following their own corporately issued, $20. class action voucher, which clearly states, "No minimum required". Callampssettlement.com. When trying to buy light bulbs, priced at 17.00 I was told I had to spend all $20. before tax. Perhaps another class action would change their mind.
Lamps plus is horrible. I ordered a chandelier and it never arrived and they told me I still have to pay for it. They instructed me to file a dispute with my card company since they still to this day have an open clam with FedEx for my November order. Meanwhile, they fought my dispute and said my item was delivered, when it was not. I have a ring camera in front of my house and there is zero delivery. I ordered in this store to have it shipped to home and I would caution anyone shopping here because you may not receive the p... read more
Business response:
Hello Ariel, Thank you for taking a moment to review our Torrance location. We apologize for the experience you had trying to receive your item and would like to ask if you could reach out to us so we can learn more. Please email us with your contact information and order details so we can be in touch. Thank you, Lamps Plus
Lamps plus has a lot of great inventory, however their customer service is very lacking. I purchased a beautiful flush mount fixture back in late February for a new apartment I would be moving into in March, but the pandemic hit and I wasn't able to move in until July. When the lamp was finally installed two of the former branches stopped working within a few minutes of installation. My electrician said there was a problem with the lamp and he could fix it for me, but at an additional charge. The lamps was new and right out ... read more
Business response:
Hi Sarah, Thank you for taking a moment to leave us a review. We are very sorry to hear about your recent experience at our Torrance store location. We appreciate that you've brought this issue regarding installation to our attention, and we have made sure to have our store and corporate teams look into this. If you need further help from our teams, please reach out to them again or email us at community@lampsplus.com. We appreciate your patronage and hope you'll visit us again soon so we can provide an excellent experienc... read more
I went to purchase a lamp shade. Walked in 6 workers standing and talking at front desk. Asked where the lamp shades were they were able to stop talking long enough to say to the right in the back. Keep going you will find them. Found my own shade paid went to my car to get another shade to check for size. Again no one said can I help you. I walked by another employee and as I was walking back I said not much of a selection. She said it is what it is. I said no. Wrong answer answer was yes the isn't much of a selection... read more
Business response:
Hi Maryjane, We are sorry to hear about your recent experience at our Torrance store. We appreciate that you've brought this issue to our attention. I've forwarded your review on to our Management and training teams so that this can be looked into. We'd like to get in touch with you to discuss your experience, and see if there is anything we can do to improve your impression of your overall experience with Lamps Plus. Would you please email us at community@lampsplus.com with your contact details and we will be in touch? T... read more
I ordered some bar stool and the lady that answered the phone wrote down all my info like the card number everything...I also asked if it could be assembled there and she said yes & that they will assemble it. After 3 weeks still nothing...no call.... no nothing so I called and the SAME girl says " oh...they need the 3 digit code from the card" I was like what do you mean?!?! I gave it to you and I thought the reason why it was taking so long was because of covid and everything is taking long. So then I had to call customer ... read more
Frequently asked questions about Lamps Plus
How is Lamps Plus rated?
Lamps Plus has a 4.4 star rating with 593 reviews.
When is Lamps Plus open?
Lamps Plus is open now. It will close at 8:00 p.m.