LifeStance Therapists & Psychiatrists

Niki C 

on BBB

2 years ago

I confirmed with lifestance and my insurance company that they are in network for my plan. I was at my deductible and was covered at 100%. They filed my claim out of network and are trying to charge me $500. They used a different address when filing my claim so it came back out if network. This is a scam!!!! They will not help you and embezzle money, 

Christina T 

on BBB

2 years ago

****** for a 20 min zoom appointment!!!! Can never get through to them by calling !!! 

Mary Anne G 

on BBB

2 years ago

I would give 0 stars if possible. I was told weeks ago they knew their error and would rectify asap. Called today and representative said no we dont owe you anything. I have it in black and white. Charged my account $500 in one week. Copay is $48. This company has overcharged my checking account over $500 due to miscoding on statements to insurance. Currently refusing to refund the overpayment. 

Heather G 

on BBB

2 years ago

I have been with lifestance for almost a year now. I have gone through 3 different psychiatrists. The first one was very nice and seemed to care. Unfortunately, my hours did not work with his. I personally dislike telehealth appointments, especially when it comes to mental health. The second person I seen, she was nice as well, but one day went on a leave. I was not communicated with by her saying I am leaving the office, nor did the practice communicate this with me. I received a notice that my appointment was cancelled. I ... read more

Mimo N 

on BBB

2 years ago

2 times I had telahealth appointment with therapist and prescriber from lifestance health and they didn't show up or neither call me to cancel the appointment or call to apologize or reschedule so I don't recommend then because they are not responsible and careless providers 

Ella L 

on BBB

2 years ago

Lifestance and their hired help are not interested in supporting people and making lives better but rather taking your money. I had an appointment with ************ and she didn't show up because I was uncomfortable providing my credit card before my appointment. Mind you, they had my insurance, didn't run it and tell people "we need your credit card or we will cancel your appointment." Talk about unethical and unprofessional! ************ could have showed up to the call and at the very leaat stated she wants to help but ne... read more

Greg R 

on BBB

2 years ago

My ************************************** was late on 2 of my 3 sessions. I didn't mind as I was feeling out the process as a new patient...Then I got my bill and saw she billed me extra for the sessions going "overtime" due to the sessions starting late. She charges $335 per session. Which is absurd for the "care" I received. On my 3rd session I was told "next week I'll need to cut our session short cos I'm taking my son to summer camp".. With no recourse or options to add for lost time. Good luck trying to cancel or speak ... read more

Matthew B 

on BBB

2 years ago

Lifestance is by far the worst doctor's ***************************** provider I have ever worked with. They have been comically bad at times. Every time I have an appointment my doctor is either extremely late or misses it - but I still get billed. Their billing department is almost impossible to reach so I end up paying the bill anyway (I once called to speak with them and was number 146 in line - that's not a joke or exaggeration). The doctor I work with sends my prescriptions to the wrong pharmacy every time it's filled ... read more

Justin R 

on BBB

2 years ago

They have no new input regarding my condition and they asked several times for my religious beliefs.