LifeStance Therapists & Psychiatrists

Rose J 

on BBB

2 years ago

This place is a SCAM! They will lie to you over and over and over again about providing basic customer service and never apologize for wasting your time, and stealing your money. My visit was covered by my health insurance but was forced to pay out of pocket. I have a credit that they refuse to send to me. This has been over 1 year!! Every time I call I speak to someone new who pretends to have no notes or prior information on our case. I have pleaded with them desperately to return our money but they continue to lie. Lifest... read more

Abigail H 

on BBB

2 years ago

Don't use this company. They prioritize money over patient care, and their cancellation policy is inflexible. You're charged a penalty of $100-$175 for cancelling within 48 business hours, or for being late to an appointment. Even with prior notice, being 13 minutes late resulted in a $175 no-show fee. The repeated charges and lack of follow-up triggered anxiety and made therapy worse. The psychiatrist was unhelpful, pushing medications with side effects and offering no connection. The therapist often disagreed with their ap... read more

Kathryn B 

on BBB

2 years ago

Horrible billing department. Have appointments from 2022 that have never been billed to insurance. They say I owe them close to $1500 yet, they won't file the claims. They make random charges to my credit card, despite being asked to delete the card on file. The billing department is never reachable, they do not return messages sent through the online portal. I've been dealing with a billing nightmare since 10/2022. I was denied service due to my outstanding balance, but the office will not file the claims, return my calls o... read more

Steve M 

on BBB

2 years ago

I can attest to the validity of everyone's complaints below as to how horrible the billing side is of this shady company that is that ironically exisits to help people. The therapist is wonderful, but the admin side is sleazy. They ***** a compromised clientele with extreme charges if you late cancel or simply forget. We were charged almost 400 which is typically a ***** co-pay. Tried to call billing for an explanation and after listening to music for more than 3 hours hung up. After leaving several messages they called back... read more

Rae A 

on BBB

2 years ago

My therapist was wonderful however I have been trying to resolve a billing issue with LifeStance Health since January 2023. My insurance paid 100% . I've sent them the *** information several times but they charged my credit card 3/27/23 AFTER I sent them the information in writing. I have been trying to get a credit for three weeks and they continue to say they are checking into it. This is not acceptable. 

LINDA N 

on BBB

2 years ago

My doctor was ***************************. She is the worst. There is a shortage for adderall and everyone knows that. The last time they ran out of meds she prescribed me an alternative until adderall was back in stock. Now that its out again, she refuses to prescribe and alternative and I have been without my medince for over a month now. So because I requested an alternative she sends me the following message: Subject RE: Portal Message Patient xxxxx Message Unfortunately, it sounds like we no longer have a doctor-patient... read more

Kate G 

on BBB

2 years ago

Massively overcharging for services! I have been seeing the same psychiatrist for about 5 years and she has charged $150 for a 25 minute medication management appointment (CPT code *****). Last year the practice she works for became part of Lifestance. Now that Lifestance is the owner/operator of the practice, I am being billed $240 for the same 25 minute appointment. My insurance will cover $147.54 leaving me with a bill for the remainder out-of-pocket. It would have been helpful for Lifestance to provide a notification abo... read more

Cam P 

on BBB

2 years ago

DISGUSTING practices. AVOID AVOID AVOID before you find a therapist or psychiatrist you love. I HATE LifeStance health's customer service **************** but stay because I love my therapist & psychiatrist. The second they move, I'm following them.My first experience with their cancellation fee ($175) was due to my massive confusion over a cancellation email I got out of nowhere that my weekly recurring meetings with my therapist were updated for the week after my initial appointment. I didn't get an explanation as to why o... read more

Daniella D 

on BBB

2 years ago

I have now dealt with more than 3 billing problems with this company and not once has it been properly resolved despite my multiple attempts to address them. I have received no call backs, no apologies and no resolution. They (the billing department) have repeatedly tried to charge $200 - $400 per visit despite the fact that I do not have a deductible and both of the providers Ive seen are in network with my insurance. I have also reached out to my insurance company who informed me that they have not received a single claim ... read more