LifeStance Therapists & Psychiatrists

Dorian B 

on BBB

2 years ago

Horrible! They have raised their prices and at no point notified me of this. I wasn't notified when I made the appointment, nor during the appointment. When I received a bill it was 3 times what I normally paid. When I called to resolve this issue I was told I would be contacted by email. After a week I received an email that was just the original bill with no other information. I was then scheduled for another appointment without my consent and when I was notified it was outside of business hours and the next business day w... read more

Briana B 

on BBB

2 years ago

Terrible service. Terrible portal. I am chasing and chasing a check over $1,000 that was received and cashed in February. I did not have the money. I did what I needed to receive a ***** only to have it disappear. My prior psych did not know how to properly fill out disability forms which delayed my payment during a bad time. I could not afford a $20 fee to have them fill out paperwork and so I was told I just wouldn't be able to get help. It's very typical mental health care system stuff here. No actual care for people. I d... read more

Regina P 

on BBB

2 years ago

Beyond frustrated with the billing department and getting any resolution. My two daughters have been seeing the same psychiatrist for a year and a half. I called multiple times, can't get through. I emailed a few times through their portal. I just spent 3 hours reviewing all the bills from 2021 and out of 165 lines of billing, 92 were billed incorrectly as OUT OF NETWORK. They have been seing the same therapist since October of 2021. WTF? How can you bill half the time as in network and the other half out of network? I now h... read more

Gillian M 

on BBB

2 years ago

I was overcharged for my copays repeatedly, and had to chase to have the amount refunded - they didn't refund all of it but claim that they did, so that money just went into a black hole. Getting someone to answer the phone in billing is impossible, and so is getting anyone to reply to emails in billing. I sent an email requesting a review of the situation over three weeks ago and nobody replied. I've given up and accepted that the money will never be refunded, but this is really unacceptable. 

Louise D 

on BBB

2 years ago

If I could give this company a zero that is what they deserve. Do not ever go to this company for any service. My husband went to LifeStance for TMS treatments. I initially paid $12,500 for the 36 treatments because my insurance denied coverage. I filed an appeal with insurance and the insurance company agreed to pay. To make a long story short. The insurance company paid for all 36 treatments, but LifeStance refuses to refund my money. LifeStance has been paid twice for the treatments I received, once by the insurance and o... read more

Sandra W 

on BBB

2 years ago

Billed me over a year after services that I paid in full for. Absolutely ridiculous and won't return calls or answer their phones. 

Helen C 

on BBB

2 years ago

This company is a mess when it comes to refunding money. They were billing me incorrectly and waiting for a refund and nothing. It is March 2023 and I filed this claim back in September of 2022. Their billing department is an absolute mess and always transferring me to another line. Always filled with excuses and I am disgusted with the lack of accountability with company has.Therapy is great but I would look else where because this billing department does not care about their clients. Quick to get payments but slow to give ... read more

Ryan W 

on BBB

2 years ago

My experience after 3 visits is exactly the same as the pattern outlined in the description. I'm being billed the full amount of the services rendered despite assurance that my insurance info has been taken and that I am covered. Their billing department takes hours to reach. 

Synneva R 

on BBB

2 years ago

The poor review is due to the administrative/billing side. The therapist I saw was actually fantastic. But the experience with billing was nightmare enough that I am going to move on to another office/therapist. After my first appointment, my card was charged without a statement being sent or provided. My insurance was also never billed. So I have no idea if the bill was even accurate. I attempted to reach out to their billing department by both messages and phone calls. My messages all went unanswered. The first time I call... read more