LifeStance Therapists & Psychiatrists

Cheryl C. 

on BBB

2 years ago

Only offers telehealth Psych appointments. Expected me to agree in writing to a $125 fee for canceling or reschedule beyond 48 BUSINESS HOURS. I consider this organization to be a scam preying on low income SSDI patients. 

Bridgit L 

on BBB

2 years ago

Here I am sitting in the waiting room for my first appointment, and I am SO disappointed already. So far, the provider, *****************************, is 20 minutes late. No apology, just excuses on why she thought that was acceptable. If you're going to charge me BEFORE my appointment starts, show up late, and expect me to be okay with a shortened appointment time for my FIRST appointment, you're insane. The admin ******* is so rude and disrespectful. Don't hire people who aren't knowledgeable and sensitive to the fact that... read more

Molly K 

on BBB

2 years ago

Billed me the copay amount for 9 months before suddenly charging me the full out-of-pocket rates for all of the past appointments. *** been trying to speak to a billing manager for almost a year now and keep getting the run around. At one point I asked for proof that they billed my insurance and they say that violates HIPPA.. even though thats my information. Theyre threatening to send my account to collections. Ive read so many similar reviews on multiple websites its truly heartbreaking that they have placed such immense f... read more

Kimberly A 

on BBB

2 years ago

After LifeStance took over Georgia Behavioral Health there has been significant failures to provide the patient with timely responses for scheduling appointments, and resolving billing discrepancies in the form of overcharging for services not received. This month, September I have been subjected to up to 39 minute waits to reach an associate to schedule an appointment with my provider of 10 years. When using the option to leave a message and callback number, the calls have NEVER been returned. The patient portal does not of... read more

Russell W 

on BBB

2 years ago

I can't give less than a 1 star rating, so 1 star it is.I have no problems with the therapists. It is the parent company and their billing and customer service. Every bill I receive does not match with insurance, and requires that I call billing to discuss and have the bill re-reviewed. I have to wait close to 30+ minutes on hold to speak to their billing department. Their wait time message states they will call you back if you leave a message...they don't, so it is sit and wait on hold. The billing specialists are not able ... read more

Robert K 

on BBB

2 years ago

I started therapy one month ago via this place. Once per week, continuously. I even enrolled my son, as initially I was thrilled with the services thus far.Then, on a Friday evening, my ************ caught a stomach bug. That same evening I tried to contact this business. Oddly enough, they had no answering service or any way to record a message. I tried again on Friday, and again on Saturday. Still, no viable way to cancel an appointment or leave a message. We were sick for that week. I then get a text message saying I owed... read more

Diego F 

on BBB

2 years ago

I keep calling and emailing about my ****, I some how have two accounts one with insurance and one without. Either way the way they billed me was incorrect. The account with insurance went from $15.00 to ****** and no one has answered my questions and calls. The one without insurance applied is at $570.00 for only 4 appointments this is ridiculous. 

Evelyn L 

on BBB

2 years ago

I first logged in and saw a counselor with LifeStance. When I got my **** it was for ******. I paid 2 payments and my insurance took care of the rest. The next month the lady called me and said that I had an appointment. I told her that I would not be seeing her anymore as a patient as this company had charged me 550. for a 25 minutes session. I then got back on their website and found another counselor. She met with me and I was sort of dissatisfied with her performance as a counselor. She sent me a date for an appointment.... read more

Jessica R 

on BBB

2 years ago

They only want money an could careless about your mental health. Their psychiatrist basically left me with no referral. Their company is double billing my insurance an even after talking to my insurance which said the company is illegally double billing. I left reviews on ****** an they reported it. If you look all their reviews are years old. Showing you they dispute me current reviews to hide bad rating. Their business model is bad, their docs are bad, their billing **** is bad.