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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst mortgage servicing company ever!! If you can get a human you will get different answers. Horrible customer service. Very slow in processing payments on purpose. Have been requesting a payoff for days and still no response. Run run run from this company!! They suck!!!
If there could be a half a star... I would mark it. I have been dealing with the same issue for over 2 months and still no resolution. I was charged at the ** property tax rate, when I should of been charged at the ** tax rate. This company has been notified and did not make any adjustments, untill I NOTIFIED THEM.. MULTIPLE TIMES!!!! First phone call was three hours long. Second phone call was an hour and forty five minutes long. Thrid Phone call.... Hour and fifty five minutes long. I have been promissed, "the issue is res... read more
This company is totally fraud, I reached them multiple times and emailed the support multiple times, they are saying by mistake they paid twice or duplicate payments to ********** ******* I checked with the county trustee, got the letter they were paid only once, and Loancare is not either responding or returning the money back, I have mentioned to them that I will report this to the consumer cell, in spite of my message or communication, they have not returned the excess amount of ********* this is a big money for us, pleas... read more
The servicing of my ***** was transferred to LoanCare, LLC. during my refi. Escrow officer had tried for a month to get a payoff from prior servicer (also a gem). Ended up taking two weeks of sometimes twice daily pounding on these folks to get them to move on producing this payoff letter calling in along with the escrow officer. Many dropped calls - looking at my ****** log about 2 hours total time on hold each day. Any mistakes you make (in my case I just emailed a request to close vs emailing a signed letter required a go... read more
This company's automated phone system is horrible. A brain-dead fish could provide more help. There are number selections that take you through redundant loops asking for the same information. Sometimes, they ask for things like SSN to be entered, and do not clarify that you should press pound afterward. You will be forced to listen to minutes worth of crap that is not relevant you before having any press-options given. They failed to pay all of my property taxes, even though I pre-emptively took action beforehand to avoid t... read more
We have a brand new build and we were informed by the closing attorney the taxes that would currently be paid in 2019 was only for the parcel not the home itself. Loancare was the mortgage company which the builder sold our loan too after closing. Loancare paid our County taxes no problem and paid the city parcel taxes no problem in 2019 which is when we closed on the home. In 2020 we now have new taxes due and loan care paid the County taxes no problem. In November we received the bill from the City that the taxes were not ... read more
This is not a real Mortgage, if they were they would want to help with their customers. They 3rd party the property tax. When our taxes went down because we qualify for Elderly discount, they still are charging us as we are still paying the old tax amount, is has been cut almost half. Our insurance went up a little for the year, so instead of them giving us a mortgage less the tax, they added the increase amount of insurance and now we owe more than we started out with. They do not seem to want to help the consumer at all. B... read more
Absolutely terrible company. Their website constantly asks you reset password. You reset it, then when you login using THEIR temporary password, it tells you the password is incorrect and you need to reset password. It is a real circle jerk. Then when you contact their customer support, instead of just unlocking you, they keep pushing to make the payment over the phone. I need access to my account for OTHER reasons besides making my payment. It is almost impossible to reach someone, you have to go through like 20 menus befor... read more
I would give this company ZERO stars if possible, This is ABSOLUTELY the worse customer service i have ever had and I/'m a long term Comcast customer. So that alone should tell you how bad they are. I just trying top get my loan paid off I have spent at least 4 hours on the phone I've been hung up on by supervisors and their "automated" system at least a dozen times this week alone. I sent in a payment they refused to accept because it came through as a check from my bank. Meanwhile they continue to charge interest minute by... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.