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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I'm not surprised that other reviews include similar complaints to mine in terms of the poor customer service experience. More specifically to being told different documents are required by each person that receives the phone call on any given day. Discrepancies galore, but the clincher was when I asked to speak to a Supervisor, the young lady hung the phone up. Following the Texas freeze in February, trying to work with the insurance company has been a challenge to put it mildly. I finally received the checks in April and p... read more
Business response:
Hi Hillary, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net, so we can understand your situation better in order to try and turn your experience around.
This company is so bad it almost feels like a scam operation. It is virtually impossible to get anyone on the phone, their system forces you to listen to several minutes of recording about topics that are not relevant before you even have a chance to get to a menu, once you do get to a rep, they usually can't help you and try to transfer you, at which time I've been put on hold various times from 10-40 minutes only to get disconnected and have to start all over. The site forces multi-factor authentication every time I login,... read more
Business response:
Hello Aryn, we also can also be reached at socialsupport@loancare.net please contact us at your earliest convenience.
There is no way to talk to human being when calling their support number. I'm not kidding, there's no option to talk to a real person, not even pressing 0. Terrible.
Business response:
Hello Eric we would be happy to assist you! Please reach out to us at socialsupport@loancare.net at your earliest convenience
Dealing with Loancare makes ******* seem like a penthouse suite in the *** ****** I have been trying to alleviate my mortgage from the forbearance program. Over the past 2 months, I have spent 20+ hours calling and trying to simply start paying my mortgage again. Every time I call, each person says I'm missing a document and each person says a different document is missing. I have sent the information repeatedly but they claim to have never received one thing or another. I'm on round 4 of attempting to start paying my mortga... read more
Business response:
We appreciate your feedback, Derek. However, we regret your most recent encounter with us was not up to the standards we strive for. We would like the opportunity to address your mortgage concerns. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
The only conclusion I have with my loancare loans is that they want to foreclose to seize your property. They make mistakes all the time that another mortgage company wouldn't. For example, they charged me for insurance I already had and paid for because they didn't scan in the second page of the documents my agent sent them. They also randomly stop your autodrafts for no reason, and then won't let you pay online. Loancare is a fraud and a scam. They need to be shutdown
Business response:
Emily, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
I had been content with Loancare for several years. I had not problems so I did not have a need to contact the company. Jump ahead to 2021. I receive notification from Loancare my mortgage is being sold. Not a problem, i'm familiar with mortgage sales. Except this one does not make sense whatsoever!!!!! My mortgage was sold to "Mr ******** aka ********** ********* The name alone screamed NO! After ******** the two names I come across articles which state ********** Mortgage was indicted for a ********** settlement for mishan... read more
Business response:
Michele, Could you please contact us at socialsupport@loancare.net and we will make sure your question gets directed to the correct department? We appreciate you reaching out.
This company is the absolute worst! Impossible to get a human on the phone. I've sent e mails stating that I have been unable to speak with someone and they replied to my email instructing me to call customer service! My mortgage was refinanced and Loancare will not send my new servicer the payoff or refund my escrow. I'm getting an attorney, this is ridiculous
Business response:
Hello Cynthia, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. Please reach out to us at socialsupport@loancare.net to work towards a resolution. Thank you
No response to electronic communications through the website and the phone number doesn't allow me to reach a person because our mortgage was recently sold and shows no balance due. I NEED THE NEW INFORMATION@!!!!!!!!!!!!!!!!!!!!!!!!!!! Send me the address and phone number to the new mortgage company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Hello Jackie,we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can provide the information that you requested.
They are TERRIBLE and fradulent! Wish I could give 0 stars!
Business response:
We appreciate your feedback, Yalonda. Don't hesitate to reach out to us at socialsupport@loancare.net if you have additional details regarding your experience. We would love the chance to resolve any issues.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.