LoanCare, LLC

Craig F 

on BBB

5 years ago

WORST COMPANY EVER!! I paid my house off in October paying EXACTLY what they told me. Then they send bills of ****** ****** ******** Then they tell me THEY OWE ME ********** Now they send a threatening foreclose letter stating I owe THEM ******** 

Peter I 

on BBB

5 years ago

I wish 0 stars was an option. Really a bad company unless you need a Subservicer, then I'm sure you are making money with them and don't care about their unethical or manipulative practices. What loan company only has 1 phone number, no extensions to contact people directly, and will not provide ANY email addresses? Shady ones that don't want to be contacted. Its been more than infuriating having to deal with this companies policies, Crappy old Phone prompts and the amount of time FOR EVERY CALL. As stated before my loan was... read more

Sheri L 

on BBB

5 years ago

After a refi with our mortgage, Loancare bought our loan. We set up automatic payments which occurred for several months. Then we received a letter in April 2021 offering assistance for foreclosure. For some reason our automatic payment was stopped and the April payment was not received. No one at the branch could explain to us WHY the automatic payment stopped. We had plenty of funds in the bank account. We are not pleased with the service of our loan from Loancare! 

Dora M 

on BBB

5 years ago

This is a horrible company. Their customer service knows nothing, they tell you there is no way to contact anyone in their corporate offices or anyone in charge other than a department Supervisor. They lie to prospective lenders about their customer accounts to prevent the customer from refinancing with another company. They tell you to hold for someone who can answer your questions and you are on hold for very long wait times (I have held over 2 hours before) and that person gives no answer either. In trying to get a refi, ... read more

Donovan 

on BBB

5 years ago

Cant reach a live person for loan care, requests for payoffs not responded to, call system says it will connect you to a rep but its a circle, you cant reach an executive 

Scott B 

on BBB

5 years ago

Home owners insurance for the year was paid at Closing in January of this year. They confirm this EVERYTIME we call in. 3/24 they paid the insurance AGAIN causing our escrow account to go negative and our monthly payment impacted. Insurance Co. sent back the check over two weeks ago and issue still remains. Kudos however to the architect of their automated phone system. Have never been able to get to an actual person in under 6 minutes. (not waiting time, that's just the time to work thru the prompts to get to wait to speak ... read more

Clasina T 

on BBB

5 years ago

I would give a negative if I could. I have been with Loancare for several years now and never had an issue. I recently refinanced and a month later I was told that I had no insurance. I contacted Loancare to find out the issue. I have received nothing but the runaround. I have spoken with multiple agents in the Insurance department and each one gives a different reason, yet they all seem to state that it is an issue on their end, apologize, and tell me I have to fix it.... ME!! I was able to obtain new insurance at a higher ... read more

David R 

on BBB

5 years ago

I simply asked that my due date be changed to the 15th of the month. They said impossible. Due to the increased amount of escrow and my payment skyorcketing by over ** I can't pay it on the 1st of the month. Please help!!!! 

glen R 

on BBB

5 years ago

FRAUD ! My in house counsel has contacted the General to complain of their action. These people intentionally mis place payments and apply payments to the "principal" instead if the actual payment due. I have tried three times to correct this and they assure me its corrected only to call me the next day for the same reson. The Dept of in NY has also been contacted ...