LoanCare, LLC

Dora M 

on BBB

4 years ago

This is a horrible company. Their customer service knows nothing, they tell you there is no way to contact anyone in their corporate offices or anyone in charge other than a department Supervisor. They lie to prospective lenders about their customer accounts to prevent the customer from refinancing with another company. They tell you to hold for someone who can answer your questions and you are on hold for very long wait times (I have held over 2 hours before) and that person gives no answer either. In trying to get a refi, ... read more

Donovan 

on BBB

4 years ago

Cant reach a live person for loan care, requests for payoffs not responded to, call system says it will connect you to a rep but its a circle, you cant reach an executive 

Scott B 

on BBB

4 years ago

Home owners insurance for the year was paid at Closing in January of this year. They confirm this EVERYTIME we call in. 3/24 they paid the insurance AGAIN causing our escrow account to go negative and our monthly payment impacted. Insurance Co. sent back the check over two weeks ago and issue still remains. Kudos however to the architect of their automated phone system. Have never been able to get to an actual person in under 6 minutes. (not waiting time, that's just the time to work thru the prompts to get to wait to speak ... read more

Clasina T 

on BBB

4 years ago

I would give a negative if I could. I have been with Loancare for several years now and never had an issue. I recently refinanced and a month later I was told that I had no insurance. I contacted Loancare to find out the issue. I have received nothing but the runaround. I have spoken with multiple agents in the Insurance department and each one gives a different reason, yet they all seem to state that it is an issue on their end, apologize, and tell me I have to fix it.... ME!! I was able to obtain new insurance at a higher ... read more

David R 

on BBB

4 years ago

I simply asked that my due date be changed to the 15th of the month. They said impossible. Due to the increased amount of escrow and my payment skyorcketing by over ** I can't pay it on the 1st of the month. Please help!!!! 

glen R 

on BBB

4 years ago

FRAUD ! My in house counsel has contacted the General to complain of their action. These people intentionally mis place payments and apply payments to the "principal" instead if the actual payment due. I have tried three times to correct this and they assure me its corrected only to call me the next day for the same reson. The Dept of in NY has also been contacted ... 

Hillary L 

on BBB

4 years ago

I'm not surprised that other reviews include similar complaints to mine in terms of the poor customer service experience. More specifically to being told different documents are required by each person that receives the phone call on any given day. Discrepancies galore, but the clincher was when I asked to speak to a Supervisor, the young lady hung the phone up. Following the Texas freeze in February, trying to work with the insurance company has been a challenge to put it mildly. I finally received the checks in April and p... read more

APS 

on BBB

4 years ago

This company is so bad it almost feels like a scam operation. It is virtually impossible to get anyone on the phone, their system forces you to listen to several minutes of recording about topics that are not relevant before you even have a chance to get to a menu, once you do get to a rep, they usually can't help you and try to transfer you, at which time I've been put on hold various times from 10-40 minutes only to get disconnected and have to start all over. The site forces multi-factor authentication every time I login,... read more

Eric 

on BBB

4 years ago

There is no way to talk to human being when calling their support number. I'm not kidding, there's no option to talk to a real person, not even pressing 0. Terrible.