LoanCare, LLC

David L 

on BBB

5 years ago

I have been with Loancare since 2014 and have not had any issues making my payments, Until March 2021 when they changed their web site. Now the site will not let me make a payment through it. I have made several calls sometimes the person on the phone can not get my payment to go though. But surprisingly as soon as my loan incurs a late fee the person can get my payment to go through. They said there was a code on my account that I had a returned payment, that is why I could not go through the web site. I asked when it was, ... read more

Sherri R 

on BBB

5 years ago

Unfortunately zero or negative stars are not possible. Since the start of the lockdown in March 2020, I have phoned a couple times a week and each time after a VERY long hold I receive a different story and information regarding my account and the necessary steps to defer any missed payments. In the end it seems that the plan is to continue to give me the runaround and ultimately steal my house, as I am relying on misinformation from the various representatives that answer the phone; even speaking to a "supervisor" (member o... read more

Karen G 

on BBB

5 years ago

I am an Insurance Agent and have been on the phone for 25 minutes trying to get a human being to find out why they haven't paid my customer's homeowner policy after we uploaded all the information to ****************** and it shows the correct policy but no payment. Cannot get a human on the phone, I am going to have to call my insured and have them call. I am sure she will not be happy. The insurance policy is in cancel status because of non-payment. As it happens I am looking for a mortgage company and I am glad this happe... read more

TT2016 

on BBB

5 years ago

If I could do No stars I would. This company bought our loan in May 2020. So far they have paid the wrong property taxes, paid the right ones but to the wrong county, had to pay them again plus over **** in fees and fines, and then they did their "escrow projection" using the fact that they paid our taxes twice and suddenly we owe more then **** more for our payment. When I called them about this first the girl tried to play it off that sometimes property taxes get paid in split payments, when I informed her she was wrong an... read more

JuJe 

on BBB

5 years ago

Loan Care LLC is a loan servicing company that is chosen by the lender or company that holds your mortgage. Due to this very fact, their customer is the mortgage company NOT the mortgage holder. As such, when you have any questions regarding your loan - that is a LAST priority for them (remember, you are not their customer). You cant find information on their website, they don't answer the phone and leave you with extensive hold times. Not sure how they could get a satisfactory rating from the BBB. 

Ashley B 

on BBB

5 years ago

My escrow check was supposedly mailed out March 29th. My husband contacted them April 19th and was told they mailed it out, but since we didn't get that check they'd void it out and issue a new one. I called them April 29th and was told they hadn't mailed it because they have to wait a month so they were mailing it that day. Called them back may 6th or so and was told it went out May 4th. My husband called them may 11th and was told it went out may 10th?! Why does it take a month and a half to get a check? Is it pony express... read more

steven m 

on BBB

5 years ago

what a joke of a company .. the worst ever .. i have made a few payments of $k to $ k over my monthly payment amount to reduce my principle amount .. when ( loancare / ******** ) received my payment they would take out another full months payment amount for the next month and pay it ahead of time , instead of putting the full amount to principle for the month i paid ... all without my knowledge or consent . had to call them a few times to reverse it .. now their online statements are completely gobbled up and cant understand... read more

Jason R 

on BBB

5 years ago

This company is HORRIBLE. My loan just had servicing transferred to another lender, upon reporting that transfer, the company also reported my current status as 120 days delinquent. I am currently in Cares Act Forbearance and the mortgage WAS current at the time of entering forbearance. This is the worst experience I have ever had with a mortgage servicer. Getting someone on the phone that knows what the heck they are doing is a joke. I submitted a ticket, they close the ticket without ever contacting me because they wanted ... read more

SM 

on BBB

5 years ago

It's been months since this disaster of mortgage servicer took over my mortgages. Their website and phone tree is as useless as their customer service (if you can even get a person on the line) I have had to make payments over the phone of which they fail to post and hit me with late fees.. God awful doesn't even begin to describe Loan Care. It is my opinion that they are as shady as common criminals out to destroy peoples finances and investments for their own personal gain.