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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Unfortunately, my mortgage company decided to transfer my loan to ******** Loan ********* or ********** as it is called. They have the WORST customer service I have ever encountered. It is almost impossible to get a hold of customer support via the phone, because the phone options are circuitous and keep going back to the main menu. If you ever do get through, the hold time is forever. They also rarely respond to emails, *** of the times you will receive an automated email response that states, "we have forwarded your query ... read more
Business response:
Jay, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net if your matter was not resolved. Thanks again for bringing this to our attention.
This is by far the worst mortgage servicer I have ever dealt with. I didn't think any could be any worse than . But boy was I wrong. Lonecare bought my loan from ******* Which was awesome to work with. But since Loancare has taken over. It been nothing but problems. I have had at least over 6 calls with 40 to 60+ minutes of wait times before I could even get a human on the phone. Which is hard in it's self to get to. They are rude and very unhelpful. This month when I went on line to make my monthly payment. It wouldn't let ... read more
Business response:
Hi Elton, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net
This company is the absolute worst financial company I have ever been forced to deal with. My wife and I have our mortgage and escrow being handled by LoanCare who collected money at closing for supplemental taxes that they then did not pay resulting in both a fee, a record of delinquency, and the inability for us to write those taxes off. Furthermore they do not pay the general property tax from the escrow account in a timely manner, resulting in delays in our refinancing. While their website says they have both withdrawn t... read more
Business response:
Xavier, it's very concerning to hear that you did not receive the service we strive to provide. Please contact us at socialsupport@loacnare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
I sent in a payment with my extra principal payment and instead of it getting applied to my intended principal account it was applied to my next months payment! Now I can understand someone new to the company making this mistake but how do you come up with the next months interest as well...? And take that out of my extra principal payment? I have called 3 times to fix this payment issue and every time I've waited on hold for over 30 minutes. And every time I was promised this issue would be resolved in 3 business days. And ... read more
Business response:
Hello Antonio, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
My **** mortgage and equity line were transferred to their servicing and I never had a problem before this. Since going to loan care about 2 months ago I have over 27 hours of on hold, disconnect, transferred, misinformation, etc.. They still do not have it set up to pay on line and no one can seem to tell me how to pay. Today, one of their employees told me that due to "their own inefficiencies" no one is set up yet to be able to make a payment on their home equity line. However, the are still charging me interest which he ... read more
Business response:
We appreciate your feedback, Sherry. Don't hesitate to reach out to us at socialsupport@loancare.net if you have additional details regarding your experience. We would love the chance to resolve any issues.
My nightmare with LoanCare AKA ******** Loan ********* *** began when I started receiving suspicious payoff emails that did not add up for the payoff amount it was showing in which I questioned. The interest was **** higher than the amount left on the life of my loan. Who wants to pay more to payoff early? I do not have any prepayment penalties therefore I will wait until I near the end of my loan which is my right to do so. Mysteriously, the website changed after I summitted a *** complaint (Made under the ******** name) th... read more
Business response:
Jennifer,we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.
BBB, you have got to investigate this company. I am reading all the reviews on LoanCare and if you don't assign an agent to this unethical company then you are in bed with them. Here's my interaction with this horrible company and this is just the short version of what I've experienced. There is so much more to tell. Worst financial institute out there in my opinion. Never submitted anything for them but was forced to use them because decided to bundle our account and this company happened to get it. Try calling this place... read more
Business response:
Chris, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution.
Worst loan company. No customer service and they disable my ability to make a payment on their website. How do they expect me to make my mortgage payments when they have disable that options? Really? In what stupid loan company does this to their customers? So now I'm trying to call them to make my payment but all their automated info is irrelevant. I left a call back number and no one has reached out. O but the moment your behind payments, they are calling you that your behind. And reporting to the credit agency. Man they a... read more
Business response:
Jamie, Thank you for taking the time to leave a review. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
Trying to make a payment or talk to a representative at Loan Care is a joke! They will call with automated messages to return their call, and when you try to get ahold of them......you get nowhere!!! Recorded messages and unable to speak to a representative. I tried to make a payment online and I am unable to do so. They have locked me out! I am getting nowhere trying to make a payment. They do this to make you behind on your payments. They also do not have accurate accounting on my mortgage!!! These people need to be turned... read more
Business response:
Hello Jill, thank you for taking the time to leave a review. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.