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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Dealing with Loancare makes ******* seem like a penthouse suite in the *** ****** I have been trying to alleviate my mortgage from the forbearance program. Over the past 2 months, I have spent 20+ hours calling and trying to simply start paying my mortgage again. Every time I call, each person says I'm missing a document and each person says a different document is missing. I have sent the information repeatedly but they claim to have never received one thing or another. I'm on round 4 of attempting to start paying my mortga... read more
Business response:
We appreciate your feedback, Derek. However, we regret your most recent encounter with us was not up to the standards we strive for. We would like the opportunity to address your mortgage concerns. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
The only conclusion I have with my loancare loans is that they want to foreclose to seize your property. They make mistakes all the time that another mortgage company wouldn't. For example, they charged me for insurance I already had and paid for because they didn't scan in the second page of the documents my agent sent them. They also randomly stop your autodrafts for no reason, and then won't let you pay online. Loancare is a fraud and a scam. They need to be shutdown
Business response:
Emily, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
I had been content with Loancare for several years. I had not problems so I did not have a need to contact the company. Jump ahead to 2021. I receive notification from Loancare my mortgage is being sold. Not a problem, i'm familiar with mortgage sales. Except this one does not make sense whatsoever!!!!! My mortgage was sold to "Mr ******** aka ********** ********* The name alone screamed NO! After ******** the two names I come across articles which state ********** Mortgage was indicted for a ********** settlement for mishan... read more
Business response:
Michele, Could you please contact us at socialsupport@loancare.net and we will make sure your question gets directed to the correct department? We appreciate you reaching out.
This company is the absolute worst! Impossible to get a human on the phone. I've sent e mails stating that I have been unable to speak with someone and they replied to my email instructing me to call customer service! My mortgage was refinanced and Loancare will not send my new servicer the payoff or refund my escrow. I'm getting an attorney, this is ridiculous
Business response:
Hello Cynthia, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. Please reach out to us at socialsupport@loancare.net to work towards a resolution. Thank you
No response to electronic communications through the website and the phone number doesn't allow me to reach a person because our mortgage was recently sold and shows no balance due. I NEED THE NEW INFORMATION@!!!!!!!!!!!!!!!!!!!!!!!!!!! Send me the address and phone number to the new mortgage company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Hello Jackie,we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can provide the information that you requested.
They are TERRIBLE and fradulent! Wish I could give 0 stars!
Business response:
We appreciate your feedback, Yalonda. Don't hesitate to reach out to us at socialsupport@loancare.net if you have additional details regarding your experience. We would love the chance to resolve any issues.
Unfortunately, my mortgage company decided to transfer my loan to ******** Loan ********* or ********** as it is called. They have the WORST customer service I have ever encountered. It is almost impossible to get a hold of customer support via the phone, because the phone options are circuitous and keep going back to the main menu. If you ever do get through, the hold time is forever. They also rarely respond to emails, *** of the times you will receive an automated email response that states, "we have forwarded your query ... read more
Business response:
Jay, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net if your matter was not resolved. Thanks again for bringing this to our attention.
This is by far the worst mortgage servicer I have ever dealt with. I didn't think any could be any worse than . But boy was I wrong. Lonecare bought my loan from ******* Which was awesome to work with. But since Loancare has taken over. It been nothing but problems. I have had at least over 6 calls with 40 to 60+ minutes of wait times before I could even get a human on the phone. Which is hard in it's self to get to. They are rude and very unhelpful. This month when I went on line to make my monthly payment. It wouldn't let ... read more
Business response:
Hi Elton, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net
This company is the absolute worst financial company I have ever been forced to deal with. My wife and I have our mortgage and escrow being handled by LoanCare who collected money at closing for supplemental taxes that they then did not pay resulting in both a fee, a record of delinquency, and the inability for us to write those taxes off. Furthermore they do not pay the general property tax from the escrow account in a timely manner, resulting in delays in our refinancing. While their website says they have both withdrawn t... read more
Business response:
Xavier, it's very concerning to hear that you did not receive the service we strive to provide. Please contact us at socialsupport@loacnare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.