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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolute worst company to deal with. Every time you call you get another answer to the same question. Worst communication for a company not to mention their customer service agents don't know how to handle any issues. They deserve zero stars! Not even sure how they are in business.
Business response:
Hi Kyle, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net, so we can understand your situation better in order to try and turn your experience around.
Loan care are crooks, always different answers and *** out from the last representative you spoke to. I tried to get escrow removed from my loan, they strung me out over a 60 day period guessing whether I could remove escrow or not. Anyone who you talk to on the phone is a phone talker and does not make decisions about loans their job is to talk on the phone. I tried to get a supervisor and hot put on hold for twenty minutes...... I guess by accident ? Eventually I received a denial letter after three phone that all indicate... read more
Business response:
Frank, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention.
Worst company ever. Phone system will make you want to tear your hair out. Was on hold for the 3rd time this month going round and round on their phone system for 17 minutes. Finally hung up with no solution. I have sent 3 emails. The two times I did talk to customer service they had conflicting information. Currently my issue is not resolved and if someone replies to email your company i will scream. Someone needs to call and have valid information. WORST COMPANY EVER. I never write reviews either. I would give them no star... read more
Business response:
Heather, thank you for taking the time to leave a review. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
Loancare LLC reported my loan as delinquent when in fact all monthly mortgage payments were on time and deducted from my personal checking account via ACH. My credit score fell by 118 points and after speaking to Loancare LLC they stated that they did not file the delinquency when the ********** letter stated clearly that they filed the delinquency. I have called Loancare LLC and emailed their loan servicing department over a dozen times with all bank transactions showing all monthly payments were made on time and that they ... read more
Absolute worst mortgage company ever. Unfortunately transferred to this inoperable company. Have spent 3 days and hours on the phone just trying to login to pay my mortgage. No one on the phone knows how to fix it, on hold for 50 minutes and counting, maybe the third time will be the charm, but I highly doubt it. If you have any choice in the matter, don't go with the company. If you can't even simply pay your bill, I can only imagine that nothing else will be possible. HORRIBLE Service.
march 5th i called to make a split payment. the rep set up but it never cleared. i called back and 7 reps could not tell me why my payment was not being processed. i finally spoke with the 3rd supervisor and he told me that their system could not process two payments in one day. two supervisors hung up on me. this is the worst lender i have ever encountered. they do not know what they are doing. their system is outdated.
I am a ******** or - who is serviced by LoanCare LLC. I was signed up for the COVID Forbearance between 10/XXXX-X/2021. During this time, LoanCare made multiple false promises, told me numerous times that i would have the option of Stand Alone Partial Claim or a COVID Loan Modification for a lower interest rate. I called in November to Pay - was told to "hold off due to the Election cause of unsure times and to take my time paying". I was recommended that i apply for a loan modification and "no one is getting denied under th... read more
Terrible, inaccurate service! My HELOC was transferred to LoanCare on March 1, 2021. In 25 days I have spent over 4 hours on the phone (mostly trying to get through the awful phone tree to speak to an actual person). They have not been able to set up auto deduct payments and can only take a payment from my checking account over the phone. The two payments they were supposed to deduct for March and April 2021 were incorrect-wrong amount deducted and the interest payment was not included in the deduction, only the extra princi... read more
Run and dont look back. This is an awful company. If you have refinanced with ***************** please look in your closing paperwork and find your consumer page for your state and fill that out and send it. They are ripping us off unbelievably. They are telling me my taxes have gone up triple the amount. I was told they ******* the town that i live in and found this info out then I was told the tax department sent it to them. No the tax department did not send it, my taxes have not gone up at all. I had to send proof and st... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.