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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When I call customer service they tell me they can see my payments are up to date. However, they can not explain why I keep getting late fees and calls from their collections dept. Is my credit getting tanked over this? Please tell me this was just a bad nightmare.
Business response:
Hello Matt, Please reach out to us at socialsupport@loancare.net when you can so we can research your concern. Thank you and have a great day.
Loancare is not cashing checks and applying them to accounts. They say they are not receiving them. I have even sent in a check certified mail. They say they received it and "scanned it into their system" but days later it is not applied. Worst customer service experience I have ever experienced. One person tells you one thing another something completely different. Not sure what they are doing with the checks that people are sending in.
Business response:
Hello Samantha, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Everyone beware of this company. They are the worst at customer service and will completely lie to your face. I've had my mortgage with this company for several years and have had my homeowners insurance and earthquake insurance impounded to my escrow account. For some reason this year they failed to send my earthquake premium to the correct company, I've never changed companies. I noticed the company never received my premium and inquired with Loancare. I saw they sent the payment to ******* the wrong company, and it had be... read more
Business response:
Hello Timothy, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
I recently refinanced my home mortgage and my new mortgage was later sold to ******* ********* Regrettably, LoanCare now collects my payments on behalf of ******** I set up an online account with LoanCare which included automatic payments on the 15th of each month. From the very beginning, LoanCare's information regarding payment due dates was inconsistent from my 15 year amortization schedule (LoanCare claims I owe 1 month earlier). I contacted LoanCare in January 2021 of the problem and provided them with details to correc... read more
Business response:
Hello Steven, if your concerns still exist please contact us at socialsupport@loancare.net.
I asked for a "forbearance " (that was granted), for 6m. It took a total of 4m to get it. During that time fees and interest were accruing. I was told these things would be removed and the forbearanced months would be added to the back of my 30yr fixed interest loan. Now I find that not only were none of the fees eliminated but my mortgage has been made into a 40 year mortgage! In which Loancare will make another **** from my loan? Unfortunately, I can't do anything bc the "40yr" clause is buried in the 80 plus pages of cont... read more
Business response:
Hello Penny, We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you
HORRIBLE COMPANY!!!! They raised our mortgage **** a month because our property taxes were going to go up, we protested and won. The county reversed the proposed increase and this company said we just had to overpay for the year and they weren't going to do anything to help us. Here I am a year later and the money I overpaid magically disappeared. But it went down **** a month, instead of the full **** a month, so I should be happy about that......These people are CROOKS!!!
Business response:
Hello Brett, please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
WORST COMPANY EVER!! I paid my house off in October paying EXACTLY what they told me. Then they send bills of ****** ****** ******** Then they tell me THEY OWE ME ********** Now they send a threatening foreclose letter stating I owe THEM ********
Business response:
Craig, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
I wish 0 stars was an option. Really a bad company unless you need a Subservicer, then I'm sure you are making money with them and don't care about their unethical or manipulative practices. What loan company only has 1 phone number, no extensions to contact people directly, and will not provide ANY email addresses? Shady ones that don't want to be contacted. Its been more than infuriating having to deal with this companies policies, Crappy old Phone prompts and the amount of time FOR EVERY CALL. As stated before my loan was... read more
Business response:
Hello Peter, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
After a refi with our mortgage, Loancare bought our loan. We set up automatic payments which occurred for several months. Then we received a letter in April 2021 offering assistance for foreclosure. For some reason our automatic payment was stopped and the April payment was not received. No one at the branch could explain to us WHY the automatic payment stopped. We had plenty of funds in the bank account. We are not pleased with the service of our loan from Loancare!
Business response:
Sheri, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.