LoanCare, LLC

Sylvia S 

on BBB

5 years ago

Worst loan management ever. I paid off my mortgage and they are claiming they are entitled to a portion of my escrow account. There is a balance in my escrow account after I was sent a check stating it was the entire escrow balance. It wasn't. They claim they had a "computer glitch" and therefore they need to keep part of my escrow balance. They are a fraudulent business - complete scam. BEWARE!! 

Wesley F 

on BBB

5 years ago

My mortgage payment went up over **** without explanation. I tried to investigate, but the "document center" was conveniently "unavailable at this time". There is absolutely nowhere on the site where I could view a cost breakdown, I did not know what I was paying for. When I tried to call the customer service line, it takes you through an extremely long automated system, obnoxiously spewing information on what they assume you are calling for. When you press the number for a representative, the cycle loops back to the main sc... read more

Jeffrey M 

on BBB

5 years ago

The worst accounting and customer service I have ever had to deal with. They cant interact with my banking institution for some reason. Their phone system forces you to sit though messages very long and unrelated prior to getting access to the real prompt menu. They contact us option on the web site is also no go I've never had an electronic response. They call you back with a ROBO CALL telling you their hours and alerting you to call then. 

Gary s 

on BBB

5 years ago

I paid my loan in full and simply requested a email confirmation. Still waiting. Cant contact anyone 

Christy P 

on BBB

5 years ago

If I could give zero stars that would be my rating. Our loan was transferred to LoanCare. I attempted to set-up autopay of our mortgage payment and received an "Access Denied" error message both times I attempted. I contacted customer service and received a generic reply to call a ***** and sit on hold for more than 20 minutes. Instead, I set up the autopay with my bank. I log in to my bank account on March 2nd and LoanCare has auto drafted not one, but two payments to my mortgage. One under ********* the other under LoanCar... read more

Harlan R 

on BBB

5 years ago

Robert ******** is a real low-life. Tried to talk over me and has been harassing me because I didn't want to do business with him. This company needs to get rid of this jerk. 

Tom 

on BBB

5 years ago

Awful Customer Service, you cannot get through to anyone and awful website, can not get into website. They have charged me for flood insurance on a 2nd floor condo in Palm Springs. No one else in the complex pay flood insurance. Horrible awful company, run from them. I am planning on refinancing with my local bank. They DO NOT DESERVE ONE STAR, horrible company! 

Karen H 

on BBB

5 years ago

Loancare is a disaster I sent my January payment on the first and was charged a late fee of *** !!!! Then on February I sent in my payment on February 1st and was charged a late fee!! Was told to login on website to fix the problem and pass word did not work. Was told a password would be sent to my email and I got nothing 2 hours later I finally reached a person on the phone that was no help at all said it was company policy to add a late fee when they receive a late payment even after saying they are getting their mail late... read more

Cody H 

on BBB

5 years ago

After a near death car accident I had Loancare allowed me to go into a 6 month deferred plan and I was ordered to pay a certain amount on my monthly note. The amount was paid as agreed and they still reported it as late on my credit report. I have worked so hard getting my credit situated over the years and those 3 late payment dropped my credit score over 100 points. This is the only company that is reporting negative information. I can not getting any type of credit in my name all because of these so called late payments. ... read more