LoanCare, LLC

Denise G 

on BBB

5 years ago

This company is impossible to reach on the phone. I wish I could change servicers. 

Camille C 

on BBB

5 years ago

Is there a way to give a company zero stars? My loan was transferred to Loan Care over a year ago with a bi-weekly payment plan. All was fine until several months ago when loan care stopped taking out my payments as scheduled on my auto payment plan. One month I was even notified of a late payment due to Loan Care error. Now, I call every month to make sure my payments are taken out timely. I have learned over the course of many phone calls that Loan Care's computer system no longer support bi weekly payments and that is jus... read more

Matt T 

on BBB

5 years ago

Complete trash services and customer service joke. Online bill pay doesn't work and constantly blaming high call need for not having phone reps available to pay your loan on 30-31st of each month to incur late fees. Supervisor Cindy hung up on me last two times I asked for her, blaming connection but my phone was clear of course. 

Wren B 

on BBB

5 years ago

We never had an issue with LoanCare until we experienced a natural disaster in 2020 (Hurricane Laura). We were put into a 90 forbearance plan and only needed two months to recover from this crippling natural disaster. (No power for 37 days). We have never been late on a single payment in the almost four years that they have held our loan and continued to make on time payments through the forbearance plan and after. Each time we called to pay our mortgage, we were given different information about what documents were needed,... read more

Meng K 

on BBB

5 years ago

I have been trying to contact a loan care customer representation for almost half a year and not able to reach a single person. All the phone numbers listed are answered by bot. I was charge for home-insurance that I already have and need to get my refund back. I also need my pay off statement. Please tell me how can I remove my loan from Loancare? I wish it was never got transferred over from my old loan company to this crapy company. 

Elena M 

on BBB

5 years ago

I recently (april 2020) refinanced and had the unfortunate luck of having loancare assigned as my mortgage servicer. My issue is regarding my escrow payment. My property taxes went down in 2020 because I did a homestead exemption and even though loancare paid the correct tax amount for 2020 they did not correct the amount on their internal documents and did not correct my escrow payment to reflect the lower tax bill. The bill was paid in Nov. 2020 and the escrow analysis was done in Dec. 2020 where they either ignored that t... read more

Mistie W 

on BBB

5 years ago

I think LoanCare is scamming its customers, that's the long and short of it. They may be tweaking due dates to trigger late fees. They also do not apply funds received on a payment unless it exactly matches the payment amount on their statement. Therefore, if your escrow changes by even pennies and you were unaware of this (or had not updated the AutoPay on time) that they will hold your full payment as NOT RECEIVED and charge you late fees?! It's absolutely absurd. We have accrued over ***** in late fees even though we have... read more

Sarah D 

on BBB

5 years ago

SAVE YOURSELF DO NOT USE THIS COMPANY!! I am disgusted by how this company runs. Paid off my loan and they auto drafted a payment from my account after I had already moved. I have been trying to get a refund for over 8 weeks worth over ***** I'm losing hope I will ever see that money, my hard earned money taken by these people and you can't get anyone on the phone or get a response from an actual human via email. Worst experience I have EVER had. Save yourself and never use these people!! 

Kelly O 

on BBB

5 years ago

Worst experience I have ever had with a mortgage service company. STAY AWAY.