LoanCare, LLC

Tim M 

on BBB

5 years ago

Horrible organization. DO NOT USE them for a loan. Worst customer services EVER. They play games and are not worth using under ANY circumstance. Took more than a month to just pay off our loan with them. Good luck speaking to ANYONE live. Just don't use them!!!! 

Cheryl W 

on BBB

5 years ago

They are horrible! Still have not gotten my 2019 taxes paid.( its paid through my mortgage)I have tried and tried they kept saying they would get to the bottom of it. I had to pay it so my property wouldn't get sold, still waiting on reimbursement. Everyone lies to you, supervisors, workers everyone. 

Karla I 

on BBB

5 years ago

It is IMPOSSIBLE to get a person on their phone llines! And, if you forget any of your security questions, you are locked out with no way to correct that. In other words, if you need anything that is not automated, forget it. They are IMPOSSIBLE to reach! 

Ahmed H 

on BBB

5 years ago

My Loan was sold to Loancare, it wasn't my decision to go with them. After few months of non-responsiveness, worst ******** service and thankfully super low mortgage rates, I decided to refinance and go with someone else. However, Loan care deliberately delayed the processing of our Pay Off wire from the title company, charged us extra 18 days of interest, and used the payoff money for this so that the payoff is short and it has to go back and gets re-processed. All in all, we got overcharged about ****** we can't get a hold... read more

Robert C 

on BBB

5 years ago

They are a horrible Mortgage Company. They Continue to raise our Escrow Balance each year claiming our taxes are going up or our Insurance is going up. Im a Disabled Veteran and my Taxes are 0.. I do not use them for Home Insurance and our Premium has never went up. they make a lot of claims and yet have nothing to back them up. You cant even talk to an actual Person anymore through there main number. Dont trust them. I wish they would sell my loan to someone else that actually cares. Dont trust them. Find someone better. 

Gwen T 

on BBB

5 years ago

We paid off our mortgage and they will not send a release of lien. When we first paid off the loan we were told that by ***** law they have 45 days to process the release. 50 days passed *** no release received, called and we were told it was sent but county clerk has not received. We called again at 60 days and we were told it would be "re-sent" in the next 5 days. It has been over 70 days and the release of lien has yet to be received! Last time I called I asked to speak to a supervisor and was put on hold with no one ever... read more

Cody S 

on BBB

5 years ago

The fumbled loan assumption for me pretty badly. The whole process took months, and ultimately they rejected me for not sending information that they had not requested, rather than simply requesting it. They clearly have zero interest in customer satisfaction. Ultimately it had a pretty nasty effect on my finances, right in the middle of the pandemic. If you end up on LoanCare, my advice would be to refinance with a lender that guards its brand with good customer service, who will not sell your loan off to a faceless, bare-b... read more

Travis A 

on BBB

5 years ago

horrible customer service. been trying to log in to my account online and their customer service number is completely automated and useless. 

RICK L 

on BBB

5 years ago

this company is second to none when it comes to the incompetent bumbling idiots that run the show. NEED I SAY MORE.