LoanCare, LLC

Silvia A 

on BBB

5 years ago

To say that they are the worst is just an UNDERSTAMENT. This is my first month using loancare and Im so frustrated already. I set up automatic payments and they can figure out why the money is not being taken out of my account. However, they sure figured it out very week out to add fees to the statement. I have sent emails- many many times. I hope I can get a call in 2021. Also, try to call costumer service lol. It's a joke. I have been trying to figure it out if there is a way I can switch to another company. All this and m... read more

Timothy H 

on BBB

5 years ago

Terrible never call back they take there money first and we get whatever is left the worst customer service wish I never used them 

Paul N 

on BBB

5 years ago

Worst customer service in the industry! Stay away if you can. 

Scott R 

on BBB

5 years ago

I am so frustrated with this company. I sent my mortgage payment out on the first of every month. The past few months they have been extremely slow to process. Last month it was processed on the 11th. Today is the 13th and it still hasn't processed. I certainly hope I don't get slapped with a late fee because of their ineptness. I see some people have gotten thru to a real person at the 800 mumber, what's your secret??!! All I ever get is that substandard automated system which sucks. I would never recommend this company! 

joseph d 

on BBB

5 years ago

Had to give them one star just to be able to leave a comment or I would have given them zero Stars you cannot talk to a representative at this company you cannot get through to talk to anybody and they do not call you back neither worse company I've ever dealt with and for some reason the BBB is letting them get away with it with an A- rating 

Charles G 

on BBB

5 years ago

If there was any way possible i would LOVE to transfer my loan away from this non caring completely unhelpful company. We have insurance damage and have had less than zero help with this claim. the only nice person we came across was Danielle and she gave us-No fault of hers as I'm sure she had bad training from this company-wrong information which has delayed us even further. I called and asked was there anyway for them to give my loan to anyone else that we were so very unhappy and the response I got was "Nope-your stuck w... read more

Nicky D 

on BBB

5 years ago

myloancare (LoanCare) did not pay my homeowners insurance on time causing my policy to lapse since Aug 2020. I did not find out about the lapse in coverage until I called the insurance company to file a claim for water damage. Praise God it was only **** in damages and not worse. Every time I call loan care about reimbursement I am transferred to different departments and no one knows how to help. I wish I can change to a different loan servicer. 

Natalie B 

on BBB

5 years ago

After reading these reviews I'm actually concerned that Loancare stole my escrow account money and has no intention of refunding it to me. There's thousands of dollars missing with no legitimate explanation. The fact these all these reviews saying similar things concerns me. I hope they do the right thing and refund myself and these others. This is definitely not the time after the year we've had to be screwing people out of their money. They should be ashamed. 

Jon C 

on BBB

5 years ago

Zero stars. I have had more problems and issues with this mortgage company than any other company we've ever used. They've messed up our billing 3 times in 3 years. Their customer support takes forever to get a hold of with phone waits in excess of 45min. They don't have a chat feature. Their website is a jumbled mess. Their payment history journal entries are a convoluted mess. If I could change to a different servicer I would. They are the worst.